U-Haul Moving & Storage at Verona Road

Scott Eagleburger

I see some people have not had a good experience, not the case with me. I rented a 15' one-way to Raleigh, NC online. Did the online check-in a couple days before, and when I went to get the truck Alex got me on the road in about 10 minutes. Drop-off in Raleigh went smoothly. No problems on the road or at either end.

Gabriel Ferns

They cancelled my UBox delivery without contacting me, forcing me to haul all my things 10 miles to the location. Then they cancelled the transit to me moving destination without contacting me. Don't use this service. If you do use the service, make sure you call them before your order to make sure they are following through.

Britta Fischer

I am not happy with UHaul whatsoever. I was told that my Ubox would be ready by 8am on my pick up date, but when my moving help got there, it was not ready. Customer service took forever, and I wasn’t able to talk to someone for about 20min because only 2 people were working. I then double checked that my furniture pads were meant to be in the container and assured that they were. When I got to my house and opened the container, there were no furniture pads. I immediately called and was put on hold for 30min before the call ended. I called again and was on the line for 20min before the store picked up and said they would refund my furniture pads but that they couldn’t guarantee that it would go through, so they transferred me to customer service. I’ve been on hold for 45min and I’m typing this as I wait in the phone. I will not be using UHaul again.

Adam H

Anne, the store manager leads a friendly but incompetent team. Among the many problems I've had are: Anne lied to my face in front of her staff after I told her about the many problems I had been having, nobody there or at their call center can find my contract to link to my online account, the Phones are forwarded every day, so expect a 20-40 minute wait time to speak to someone at a call center. The Verona Rd location has a call/scheduling center on-site, but they will not help you and are very rude.My Ubox was left outside for days after accessing it (I drove by and saw this on two separate occasions). They would not print my new Ubox delivery contract and mislabeled the delivery address twice. After it shipped I called their support number and found that the team at the Verona rd location had changed the delivery address AGAIN after it was set. I have had to spend hours on the phone with support, and now that I've moved, they have LOST MY UBOX in my destination state. DO NOT USE UHAUL and definitely DO NOT USE THE VERONA RD LOCATION.