Workers Credit Union

Carolyn Palo

Tough to interact with a human in person. Not by phone, hardly by branch. My great-grandparents who came from Finland to Fitchburg would be sad to see how "members helping members" has gone to the dogs. Too focused on $$$. No one is cashing the mortgage checks sent via mail (granted to old PO Box 900 in error, but was the address since time began it seems), but happy to charge late fees. Move back to Fitchburg and get human beings back in the branches. Might be a good start, but might be too late. I guess this is what happens when you get too big for your britches.

Chris Haynes

Been a customer for many years. Lately i’ve become very unhappy with them. Can’t deposit larger checks via ATM unless tellers are on duty. Can’t deposit large checks via mobile app. No tellers in banks. Paying off my HELOC so i can close all my accounts in the next couple weeks. Very sad to see a once good bank going down the crapper :( UPDATE: Went in to a branch this past weekend to close one of my lesser used accounts. Walked into the lobby at 10:30 on a Saturday and no one seemed to be on duty even though the lobby was open. Here's a good one. A paycheck I deposited that was pretty large had its funds held for a couple days which is understandable. They released the funds in 3 stages and sent me a letter explaining what they were doing. They have implemented wiz-bang video conferencing ATM's and online banking...but they are sending out letters for a check deposit that they are holding for 5 business days? Pro Tip: Save the stamp and email or text me! FINAL UPDATE: The ordeal is over. Attempted to deposit a check via ATM at 6:15PM and it was rejected because a teller was no on "duty". Calls to customer service were met with a snarky "What would you like me to do?". I would like you to accepts checks written in ANY amount at any hour of the day or night. Review the check when you can and get the ball rolling. I don't expect the funds to become available right away...I just want you to take the check. I signed up with TD bank. Will be letting the final transactions trickle thru my account and then closing them out (2 checking, 1 savings, and a HELOC). Bye!

Patrick McPhee

Getting rid of tellers and installing ATM machines that are broken more often then the MBTA TVM (Ticket Vending Machines). Yes both accept credit cards, both accept currency and both dispense currency. Is this a true indication of a troubled bank. The second is Workers not paying insurance from Escrows, they provide every answer but the facts. Yes they have the insurance company info (from mortgage closing, to yearly billing statements). Is Workers Credit union in duress??

Maxx Atkins

This bank is truly ridiculous not only do they give somebody with minimal credit established a 17% interest rate not only that when you call to make a payment they make you give them your full Social Security number or they won’t except payment for the loan this is truly ridiculous and the final push I need to refinance with a local bank that will not treat me like this thanks workers have a good one I’m taking my business elsewhere