Nelson Ford

Penny Bruce

Harry Hairston gave us excellent customer service when I purchased my vehicle. He was helpful, polite and very professional. I recommend anyone ooking to purchase a vehicle come to Nelson Ford on Commonwealth Blvd in Martinsville VA

Kandi Prillaman

Very disappointed!! Had an appt at 11am, was told to be there at 9am. My vehicle was there 6 and a half hours, for diagnostics no service work, but was never touched!! Why make an appt.

Chris Adkins

Made an appointment for service of my 2020 Explorer. A warranty issue and they don’t even offer a loaner car. I dropped the car off on my scheduled apt date and time just for the car to sit for days without being touched or looked at. Called to see what the delay was and was notified there was 14 other cars in front of mine and they don’t have enough help. Why make an appointment for me to drop my car off if it’s not going to be touched for another week? Would have been simple to call and reschedule me for a time when you can actually look at the vehicle instead of expecting people to leave their cars there for days or weeks before your able to get to them. Nelson’s always done shady business but their service dept is a joke. Take it to Tri City in Eden or go to Danville.

Lisa Shelton

Had to have inspection sticker. Went on the last day of the month. They got me in and out in no time. Service was great and the employees very friendly. Will definitely be going back for all my needs.