Encompass Health Rehabilitation Hospital of Western Mass.

Deborah Geanacopoulos

Nursing staff was nice and attentive. However my partner was discharged against his heart surgeon's instructions. The medical staff felt that he was ready to be released. Was not the case.

Recinda Robinson

I would like to have given Encompass a 5 for the cleanliness of the facility and the helpful and friendly front desk and aides , but the experience with my Mother's case worker was terrible. I explained to her that mother had planned her knee replacement without my knowledge and seeing that I lived out of State I was scrabbling to get her aftercare. The case worker even informed me that she would need full time after care, but insisted that I pick her up within a day after the conversation. I asked her several times about any Senior cares programs that I could contact. She said No and wanted to know when I would be arriving as they needed to clean the room. Making me feel like my mother was the trash they needed to clean out .

Tammy Squires

Very Poor exit team .My Husband was there for a broken hip on his discharge it was order to do a home evaluation from his surgeon ,it was not done .They stated the reason it was not going to get done was because his discharged was already in place before he was even seen by his surgeon with recommendations following discharge. 5 Days later he still hasn't had a home evaluation done . He is taking risk everyday just trying to have some normal in his life . The popular healing is temperamental to his future to enable him to get around on his own and lead a normal life. He was to be sighed up with PT and OT in home for 12 weeks none as of yet which is none through a VNA evaluation, they are coming out to do that 5 days later all delays are due to Encompass discharge team . Good luck to all, do your home work before sending a love one there .

Stephen Szeliga

To my surprise, there are a small number of bad reviews, but offset with a great number of 5 star ones. This was my second stay at Encompass Ludlow,Ma. I could not have been more pleased with the staff, the accommodations, and the food(as hospital food goes). I never waited more than two minutes for a call response. The rehab gym i very well equipped and staffed with expert therapists. Every employee from the CEO to the custodians is engaged in doing their part to make patients comfortable . At 69, I have stayed at many hospitals. None came remotely close to Encompass Ludlow.