Consolidated Communications

Maria A

Absolute worst website experience I've ever had. It is nearly impossible to pay your bill online. Do not recommend if you have a choice where you live.

William Buckenroth

**** ORIGINAL: "Slow 2mb download speed is best I can potentially get. Got a bunch of mailers that said faster speeds were available, but just not where I live. Thanks. Drops all the time. Phone is static/noise. Can't download files without constant restart. Used my phone as a hotspot and downloaded updates (2gb) for my computer in 2 minutes, something that would have been a day of start/stop/restart on my DSL service. Starting to wonder if paying for more phone data is the way to go and drop Unfairpoint all together." **2 Stars SO CHANGE OF EVENTS as of 9/25/16- Fairpoint came out to fix my "No dial tone" work order and I was informed I had no dial tone due to them installing new high speed internet boxes in the area and forgot to hook my service up. Now I am at 15mb download and 1mb upload consistently. Past Fairpoint service was horrible and customer service on the phone got you nowhere fast, 1 star service for sure. Now my internet speed is a 5 Star for my country life. The repair guy who serviced me was great and informative. *** 3 Stars overall. ***** 5 Stars for technician who serviced me. LAST UPDATE: 01/25/22 Ultra fast internet has been available on my remote dirt road for some time now. I am very pleased with this. I purchased 1GB download service. Testing with direct hook up to supplied modem, I see 750MB download speeds and 500MB upload speeds consistently. I have not hit 1GB yet. Overall internet service has been fairly stable and consistent. ****4 Star

marget long

NO INTERNET or PHONE 5 days. Consolidated is a horrible company. We pay $70/month for DSL and it's TOTALLY UNRELIABLE. It goes offline several times a day. Constantly needing to reboot router. It takes weeks for someone to show up for repairs! We were repeatedly told that Fiber Optic not available to us, but they had the info wrong in their system. And after they ran out of state money, they want to charge $4/foot for installation, way too expensive for us, so we're stuck with unworkable internet. Can't live or work here in Austerlitz.

Trevor Goodermote

Pay for 1 gig service at best get 150mbps, hot spot on your cell phone is better. Always a run around unless it comes to them getting there payment. Should partition to the BBB