Address: 1345 Lakeview Ave, Dracut, MA 01826, USA
Phone: +19784525001
Sunday: Closed
Monday: 8:30AM–4PM
Tuesday: 8:30AM–4PM
Wednesday: 8:30AM–4PM
Thursday: 8:30AM–6PM
Friday: 8:30AM–6PM
Saturday: 8:30AM–1PM
Justin O'Connor
This entire credit union has broken to crumbles since its system upgrade in October. I have not been able to view any credit card transactions or make any payments on either their website or mobile app. I have had to call and get in touch with a manager every single month to pay my bills. This problem seems to be acknowledged and ignored every other week. I have consistently been pushing to management (Caitlyn & Nancy) to seek correction of this issue but I am continuously ignored. This is extremely problematic that a credit union can’t even accommodate their members so they can view or make payments on their credit accounts. Extremely low quality service by managers and assistant managers who seem they care less than their members do. Many of their statements are actually contradictory as I have learned that they make many false promises as they continue to under deliver in service. I only left feedback about the managers because every other lower level customer support is absolutely valueless and a waste of every members time
Liam
STAY AWAY! Locked out of online banking consistently. It’s almost impossible to even call them or get in contact with them. Don’t even get me started about the fraudulent charges that happen at least one a month. Do yourself a favor and STAY AWAY
Garrett Hynes
It's a credit union it does credit union things 'duh' but you would assume that includes a working ATM. More often than not the ATM is down or being worked on or out of funds. Please make investments in a working ATM system or maintenance that will fix the CONSTANT issue.
Helpful Reviews
The customers are smarter then the Employees they really don't know what they are doing !
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Hi, thank you for your question. No, you do not need an appointment for teller-based transactions at this time. However, please keep in mind that our Lakeview branch is currently only available for drive-up services. Our Bridge Street branch is open for full services. For additional questions, you can speak directly to a member service representative by calling: 978-452-5001
Hello Stephanie. You can deposit cash at all of our ATMs. Our Lakeview Avenue branch ATM also has a night depository.
Yes. There are two ATM machines in our Lakeview Ave, Dracut branch: a drive through and a walk-in. Please let us know if you have any other questions.
Hi Richard, our lobbies are now open, and our coin machines are available for use.
Hi Mike, Thank you for reaching out. Please call us at (978) 452-5001 and we can schedule an appointment to use the coin machine at the Lakeview branch or any other branch that would be convenient for you. Have a Great Day!
Valid ID maybe some money or other account information that you want tied into such as direct deposit
Hi Leevon. Please give us a call at 978-452-5001 and a Member Service Representative will be able to give you your Member ID. You can also visit a branch near you.
Yes it does. It's against the wall to the right as you walk through the main entrance.
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