Rite Aid Pharmacy

Kristin Werstler

The one pharmacist who worked there was SO RUDE. Their drive-thru is not labeled clearly. It just says "lane one" and "lane two." Lane one was full, and if i got into lane one anyway, it would've created a traffic jam that prevented people from driving around the store. So, I drove up to lane two. The pharmacist said "are you here to drop off?" I said "I'm here to pick up for-" and she very curtly cut me off, and said "I can't just let you cut in line like that!" I was taken aback. I wasn't trying to cut, and i wouldve been more than happy to wait for her to finish serving other customers first. Again, I went to lane two because it was open and NOT MARKED as drop off only. I explained this, and the pharmacist just said "okay" and stopped serving customers all together. A second woman started helping people instead. I called the pharmacy after I left and asked if one lane was for drop off and the other for pick up. Turns out, lane one is pick up, lane two is drop off. Now, I have certainly picked up in lane two before, so this was news to me. Ultimately, what it boils down to is this: a pharmacist was very rude to a sick patient because the pharmacist expected the patient to just automatically know she can't use lane two, even though it isn't marked. That pharmacist made assumptions about me, and treated me poorly based on those incorrect assumptions. She needs to be retrained in some way.

Melissa Brand

I changed pharmacies . Been filling my BP medicine there for a year now. And when I took my prescription the pharmacist said she couldn't read it and refused to fill it.refused to call my doctors office for Verification. I had one pill left. She was rude and unprofessional. Went to walmart never said a word to the pharmacist nor was asked what my prescription was for. Until said do you know what that says she said yes. Smh.

Autumn Princess

I always have a great experience at this pharmacy everyone is nice and greets you as you come in sure the drive thru may be slow but have patience everyone has certain meds that they need picked up thank you rite aid of Louisville for always making me feel good

Barb Gordon

My go to pharmacy. They are so helpful to me and my family. They are over worked and understaffed so just be patient. I’m trying to practice Patience myself.