Xfinity Store by Comcast

Category: Internet service provider

Address: By-Pass S, 1617 U.S. 41 Bypass S, Venice, FL 34293, USA

Phone: +18882662278

Opening hours

Sunday: 12–5PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Jeffrey Karbach

Sep 6, 2022

Prices are always high and they should be charged with elder abuse by the way they treat older customers. Charging 100$ to lay a new cable that they cut doing another install. Horrible

robin irvine

Sep 4, 2022

Xfinity....comcast....told to bring modem from different state and just plug in. Noooooo you have to get a new one....not only that you couldn't leave your old modem with them this is Fla. YOU had to bring it to the UPS store where you get your return receipt. Now whatever you do, don't lose that receipt. They scan serial # and if they claim they did not receive it..big bucks if you can't produce a receipt. Why I would have to return it to a UPS store is beyond me.

Janet Hayes

Sep 2, 2022

The gentleman that I worked with was awesome...

Alice McDonald

Aug 25, 2022

Great people!

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Questions & Answers

What do you need when you drop off your equipment, when you close your account?

Robin Lord | Sep 16, 2018
amy hedges | Sep 15, 2021

Just your equipment. A friend or family member can even drop it off for you. Appointments are recommended.

Do I need to make an appointment to be seen or do I just stand around and wait?

Shelley Berman | Sep 16, 2018
doug knipple | Sep 15, 2021

you dont explain how to make an appointment...clown level service online too....

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Xfinity outage in south venice, fl today feb 18, 18?

A Gonz | Sep 16, 2018
john sparling | Sep 16, 2019

When is this going to be fixed

Internet/tv still out in Venice?

Gary Glendening | Sep 16, 2017
Rene Fletcher | Sep 16, 2018

As of 4:30 am Dec 1 yes

how to set up auto pay with discount

Karen Hartenberger | Sep 16, 2019
James Newton | Sep 16, 2019

Do like Nikita Ch said !

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What is your local phone #? I have been charged over 3 years for a box I've never had per your main office!

tracyd 123 | Sep 16, 2019
Travis Skillin | Sep 16, 2019

There isn't one. The local offices are face to face only.

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Need a new tv remote. Where can I get one?

Susan Kohnowich | Sep 16, 2019
Charlie Fote | Sep 16, 2019

Xfinity can get you a new Xfinity remote but if you want the actual manufacturers TV remote you have to go to the manufacturer for that.

Is anyone else having phone issues in South Venice? I have no dial tone, but internet and TV is good.

Mandy Gustafson | Sep 16, 2019
Katharine Reigeluth | Sep 16, 2019

Mine is fine but you can go to their website and chat with an agent for assistance and trouble shooting

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Are we having WiFi issues today, January 11, 2019 ??

Karen Glover | Sep 16, 2019
janet wells | Sep 16, 2019

Yes

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Is service in Venice Garden's out?

Mel Flickinger | Sep 16, 2019
Michael Quinn | Sep 16, 2019

Call comcast my service is running in bay indies or try downloading there apps it will tell you if they are having a problem

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How come I'm paying $10 extra month for high-speed internet but I just found out I'm getting the same little internet speed that you could on the basic internet package

Gods Watching | Sep 16, 2019
Gabriel Gerdon | Sep 16, 2019

Check your packaging maybe they have changed and you can get more for less. This sometimes happens when there is a network upgrade.

Can I speak with a rep at the store about our billing?

Pat LaRose | Sep 16, 2018
Shamus St Claire | Sep 16, 2018

Sure why not

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Why do we not have HD when I'm sure you are still charging me!?

Phyllis Sewell | Sep 16, 2018
Michael Quinn | Sep 16, 2018

Well that sounds like a question for comcast not normal people on here

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Is there a payment kiosk here?

Jennifer Kelly | Sep 16, 2018
Travis Skillin | Sep 16, 2018

Yes

is cable down in south venice

Thomas Clark | Sep 16, 2018
Robert McDonald | Sep 16, 2018

Mine is.

Anyone else experiencing difficulties with tv reception? 3 7 18

Kathy Gottschalk | Sep 16, 2018
David Exum | Sep 16, 2018

Yes, June 6, 2018

Internet outage in Venice now?

Lee Bailey | Sep 16, 2018
David Exum | Sep 16, 2018

Yes, June 6, 2018

how to enroll

Trudy Pisciotti | Sep 16, 2018
Marion Lutz | Sep 16, 2018

Dint nother comcast is awful!!

i am upgrading to dvr when I get new box does it just plug in the way the old one was setuo

maureen kirkby | Sep 16, 2018
Marion Lutz | Sep 16, 2018

Do not use comcast. They are awful. Beware. Your bill will continue to go up!

I cannot open my xfinity account? Page will not open

Rose Ann Cummings | Sep 16, 2018
Marion Lutz | Sep 16, 2018

Comcast is AWFUL. We are switching to dish. I suggest you do the same

Is Comcast down in Pelican Pointe or just my house?

sue moeschl | Sep 16, 2018
Bill Beckman | Sep 16, 2018

Our house in Pelican Pointe too. 9:15 am

can i exchange my cable box at this office?

timothy ristow | Sep 16, 2017
Deb T | Sep 16, 2017

Yes

Can I replace my security alarm stake at the venice store?

Cynthia Gilchrist | Sep 1, 2022
Craig Johnson | Sep 8, 2022

We already left we seen alarms there try giving them a calk

How to set up xfinity cable box

Donald Ross | Apr 18, 2022
Richard Abel | Apr 18, 2022

Match the plug in ports on the box with your TV, screw the wall cable into the box, your done.

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Can I exchange a remote unit that no longer works for a new one?

Tanya Weinberger | Apr 18, 2022
Richard Abel | Apr 18, 2022

Yes

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is there a charge for the upgrade on a modem device on my bill

carl Bauer | Mar 19, 2022
Richard Abel | Apr 18, 2022

Did you check your bill?

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What Do I need to do to close account and turn in equipment.

Eleanor Garrett | Feb 17, 2022
Paul Murray | Mar 19, 2022

Gets everything and take to store.. MAKE SURE TO GET RECEIPTS FOR EVERYTHING YOU GIVE BACK. OR IF THEY ARE WILL TURN YOU IN IF YOU DON'T..

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do I need an appointment to have services explaned to me?

Lew Rice | Jan 18, 2022
Fred Pineau | Jan 18, 2022

No, walk ins are permitted but, an appointment will eliminate the risk of a long wait.

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do i needan appt to drop off box?

Gina Defilippi | Jan 18, 2022
Skip Messenger | Jan 18, 2022

You do not need an appointment. They usually only set appointments for those signing up for wireless phone service.

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I need to get a new cell phone. Do I need an appointment?

John Rodney | Dec 19, 2021
Josh Stuart | Dec 19, 2021

No but if you set one you can skip the line

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Do I need an appointment to exchange a defective phone

Joe | Dec 19, 2021
Mark Paladino | Dec 19, 2021

I just went in and it moved quickly

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My cable box is not working, can I bring it into the local store and get it exchanged?

DMG Install | Nov 19, 2021
David Coutts | Nov 19, 2021

Yes but be prepared for wait.

Can I pay my bill at the Comcast Venice FL store without an appointment?

Werner Hartenberger | Oct 20, 2021
David Coutts | Oct 20, 2021

On a computer not with a person.

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Why has my bill increased $30/month? Do I need to call for an appointment time during COVID?

Richard Pomeroy | Sep 15, 2021
Phillip Pender | Sep 15, 2021

Yes

I changed my plan and need to pick up a modem to fit my internet. Do I need an appointment

Kristine Kalinowski | Sep 15, 2021
Kelly Coxen | Sep 15, 2021

Comcast Agent will tell you what they can do... They might bring modem to you quickly than waiting in line.

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how to cancel appointment

Caren Ehrhardt | Sep 15, 2021
debora oshea | Sep 15, 2021

Call the specific store and cancel

can I get it ordered

John Belding | Sep 15, 2021
Lisa Henschen | Sep 15, 2021

If you're talking about Xfinity's different services, YES you can. I recommend that you not go to any Xfinity store unless you have to. Sometimes you can conduct your business in a couple of minutes, and sometimes you wait for a period of time that seems like forever. You can also order services online at Xfinity.com.

Can you exchange cable box for new cable box or does it cost money

Barb Kelly | Sep 15, 2021
Lisa Henschen | Sep 15, 2021

It's free. You should probably call first and let their computer try to reset your modem.

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I need to switch my modem to a different room & install a TV where it use to be. How do I schedule an appointment to have this done?

Kathy Wood | Sep 15, 2021
Bebe Teichman | Sep 15, 2021

Make an appointment on the Xfinity website.

We are moving today to 148 Jose Gaspar in Englewood Florida 34223 and want to be sure our basic cable is available for use. Our unit is Gasparilla Condominiems and we're told that our cable is included with our HOA monthly fee. Can you help me?

Paula Grosser | Sep 15, 2021
Fred Klein | Sep 15, 2021

If your cable provider is Comcast (Xfinity), then call them and ask for new customer promotions.

How do I make an appointment

Esther Slater (Beach grandma) | Sep 15, 2021
Darrell Blake | Sep 15, 2021

You can go online and make appointment

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do I need to make an apt or can I just show up at the store

bruce minsley | Sep 15, 2021
Dick Tam | Sep 15, 2021

I just showed up and got treated in about five minutes

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Just trying to set up with a new box, it frozen now doesn’t light up at all. Need new box?

Ellie Carvallo | Sep 15, 2021
Audrey Cook | Sep 15, 2021

Yeah that's the power button..just had that happenand got it replaced with a new one which works..they're all refurbished it looks like.. just go swap it out.

Do I need an appointment to exchange my HD bo for a new one?

Linda Founds | Sep 15, 2021
Dick Tam | Sep 15, 2021

No

If I want to start service with you in Englewood Florida. Who do I contact?

Cindy Massingale | Sep 15, 2020
Gabriel Gerdon | Sep 15, 2020

The stores are currently closed but are scheduled to open on the 9th of September. 800xfinity will work as well

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How do I apply for an xfinity new phones and plan

Diane McCourt | Sep 15, 2020
Marc Tedrowe | Sep 15, 2020

Good luck

My router requires rebooting several times per week. Can I exchange it at a Comcast store?

Joe Holler | Sep 15, 2020
Char | Sep 15, 2020

Yes, but best to schedule an appointment before showing up, you can't just walk in right now and wait times vary. You can schedule online or in their app.

What equipment needs returning when we leave till fall?

Pam Bell | Sep 15, 2020
Caryn Rowe | Sep 15, 2020

It depends. Are you ending your service or just putting it on hold til you get back? If shutting off, all boxes, remotes, anything rented. If not, I don't think anything needs to be returned. Call them to be sure.

What is the standard cable company at Ridgewood Mobile Home Park.

Panda | Sep 15, 2020
David Thomas Ebell | Sep 15, 2020

Sorry I don't know, I would call Ridgewood.

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What happened to my ESPN channels. Still not working since Monday!

Brad Fry | Sep 15, 2020
Martin Wax | Sep 15, 2020

Beats me

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I am trying to set up Netflix on my TV which is a Smart TV - under condo assn. - which is basic cable. Is this possible?

Carmella De Costy | Sep 15, 2020
Justin Garrett | Sep 15, 2020

Yes, netflix is not a cable provider. Netflix is a streaming service that uses your internet/ wifi for connectivity and service.

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what is the local phone number of the xfinity store in venice

tony cosh | Sep 15, 2020
Travis Skillin | Sep 15, 2020

There isn't one.

should i bring in the old receiver and modem to the comcast/xfinity store or get new ones first, then return the old units later?

gary wain | Sep 15, 2020
Travis Skillin | Sep 15, 2020

Bring them with you. It makes for one less trip.

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What time do open your store

John Stoltzner | Sep 16, 2019
Jacque Lee | Sep 16, 2019

8am

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