Citrus Sew & Vac Inc

gerald w

Outstanding service. Had a vacuum cleaner at a different vac n sew store in Wildwood. After 259 days of no fix and excuses, I picked up the vac and took it to Citrus. In just one day, Citrus repaired the vac and I had it back. Start with Citrus.

JEAN ARNOLD

I was greated on the phone by a salesperson Radiating kindness and joy to be placing my request. She was very polite, thorough and appreciative. That I why I am posting my Appreciation and gratitude. Also the Postal charge was very reasonable. Thank you

ellen koopman

A salesperson named Anna helped me when I dropped off my vacuum. I told her that the cleaning and nozzle problem were my issues. I also had a cord, which did not retract and might consider getting it fixed, depending on the price. She said no problem ... they always call to confirm work needing to be done before proceeding. It took a while to get that call ... which was understandable, since they sent the vacuum out for work. I was then told that the cost was $149+. They had not called for approval ... and had put in a new cord for $49.99. In picking the vacuum up, I expressed my displeasure at not being given the choice on the cord repair... and was told that only if approval was needed would they call me (same person ... Anna ... different message)! I spoke to the owner ... on the phone. He just knew that he wanted the full price and cared not about the deceptive information or treatment, which I'd received. I had twice been told that I had a total warranty on the vacuum, after paying the $160.42. That made their mistake ok, it seemed. I asked for a copy of the warranty and was told by Anna that it was on my receipt. I asked her to show it to me ... because I didn't see it. She then manually wrote "6 mo warranty as of 10/27". Never had there been mention of only a 6 month warranty! This salesperson's attitude was not good ... even belligerent. The other woman who worked there was nasty too. I would highly suggest that you avoid this shop. Lies, disrespect, and deception are not qualities of a reputable business ... and the owner cared not about anything, but his money. Consumer beware!

Eleanor Sass

Citrus did a wonderful "tune-up" on my 24 year old sewing machine, that had never seen a professional. Was ready for pickup in 4 days, pleasant staff, and my machine is humming!! I'm VERY satisfied. @ my