Chipotle Mexican Grill

KubikRubik

This location is the worst location so far! Not clean, dirty place, bad service! Always don’t have ingredients, waiting time 20-40 min! I hope they will do some changes!

Peter Znameroski

We went here at 7:20pm on 7/24/22 and they close at 8pm. The other Chipotle in Eagan closed at 3pm so a lot of customers probably came over to this location because there was a huge line and a lot of online orders. The crew was working as fast as possible and there was only one crew member working on walk-in orders. the crew member who was serving walk-in customers was super professional and efficient and was thanking all the customers for being patient. Really great service in a very busy and stressful situation.

Bryan Hansen

Poor customer service. No urgency to help customers. When I arrived there were 8 employees working. I walked in and there was 1 person in line waiting. I watched every employee see the line growing behind me and nobody helped us. I waited several minutes, nobody said anything to assure us we’d be helped shortly. The line reached at least 12 people and finally a kid, who definitely wasn’t excited to be there, slowly walks to his station to take the order of the woman in front of me. Then he helped me, I asked for Chicken, when I got to the register I was informed that the gentleman working had given me steak. I didn’t want steak, that’s why I ordered chicken. The woman working offered to ADD chicken to the bowl, I don’t understand how that fixes the situation. I have things to do, I don’t have time to wait around for this, also I didn’t want to hold up this growing line behind me. No other offer was made to fix my order, make it right, compensate me…. This is not the first negative experience I’ve had at this location, it’s close to my house but so is Qdoba, I’ll try that next time.

ML Williams

2075 Cliff Lake Rd Eagan MN. I am speaking from the heart ❤️. Since the beginning and the recovery of Covid-19 there are many government and private businesses who are taking advantage of the consumer by using safety guidelines for selfish purposes: Regarding this business of Chipotle. Dinning area closed for the convenience of the employee(s) that don't wish to manage in store orders as the online orders clearly frees up time to horseplay or fidel on the phone. This store has 7 staff members+ manager equals 8 to run this mid size fast food restaurant. How come employees turn paying customers away that wish to order inside but the employee chooses to change the dynamics refusing a paying customer but after 20 minutes they take inside orders. This store wasn't no way near up to code towards cleanliness to have it's lobby closed 🔐 for inside orders but to delay customers and be behind on orders equaling 30 minutes. Way to many employees standing around doing nothing or just mismanagement of company time. This manager not constructively micro managing staff greater efficiency to the customers and bottom line profit. My order for the evening order was shredded Pork, with Guac 🥑, corn, cheese, rice in a bowl. A small grammar school kid could prepare this in 5 minutes. This order took 35 minutes with 8 employees. Management are the issue here. Better managed employees will yield happier customers.