Massage Envy

Category: Massage spa in Raleigh, North Carolina

Address: 9660 Falls of Neuse Rd Suite 156, Raleigh, NC 27615, USA

Phone: +19198473633

Opening hours

Sunday: 10AM–6PM

Monday: 9AM–9PM

Tuesday: 9AM–9PM

Wednesday: 9AM–9PM

Thursday: 9AM–9PM

Friday: 9AM–9PM

Saturday: 9AM–9PM

Reviews

Jesse Lomas

Sep 6, 2022

Didn’t have a great experience first time but gave it a second try. Booked a massage and stretch about a month in advance. The stretch was just my arms and legs being picked up and set down gently without much traction. Really didn’t feel like a stretch at all. Therapist didn’t ask for any feedback at all on the stretches or pressure. I had a massage booked for after, but someone at front desk cancelled it and booked someone else. Okay mistakes happen, they were able to call the other person so I could still get the massage. I booked 1 month in advance for a deep tissue massage online, but even though the website said this therapist does deep tissue upon meeting her she says she cannot do deep tissue due to health limitations which are not recent. She says she’s been trying to get the online system corrected. Either way, I left without a massage, and now to go home and stretch and massage on my own. I’m frustrated with this location, won’t be going back.

maureen wicks-sofia

Jul 31, 2022

Massages were wonderful. Attempted to get out of the contract or transfer contract to a location in Arizona. After 18 months I got nowhere! Was charged during 18 months time without having one massage! Showed proof I was living in Arizona with driver's license, insurance, new job pay stubs-to no avail. Waste of time and money!

Revonda Russos

Jul 16, 2022

The staff are rude and the policies for their memberships are ridiculous. Seriously regret ever having bought a membership.

Crystal Sage

Jul 14, 2022

This has by far been the worst experience that I have ever had with a company. The customer service is absolutely awful. I would not recommend going into contract with them to anyone. The terms of the contract and options to cancel are not explained when initially enrolling and if you attempt to cancel you get nice nasty customer service. I have paid $280.00 at this point and only received one service. I desperately want to terminate this relationship entirely due to countless negative experiences. Please think 3 times before going forward with enrolling into their membership, it is easier getting out of fa timeshare.

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Questions & Answers

How long is a facial?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Sep 14, 2021
Massage Envy | Aug 15, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Sep 14, 2021
Massage Envy | Aug 15, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Sep 14, 2021
Massage Envy | Aug 15, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Sep 14, 2021
Massage Envy | Sep 14, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

What is the price of a facial.? I do not see it.

Jerry Narron | Sep 15, 2019
Kris Guimond | Sep 15, 2019

Call them and ask

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Thanks! Your question is awaiting moderation.

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