Address: 9660 Falls of Neuse Rd Suite 156, Raleigh, NC 27615, USA
Phone: +19198473633
Sunday: 10AM–6PM
Monday: 9AM–9PM
Tuesday: 9AM–9PM
Wednesday: 9AM–9PM
Thursday: 9AM–9PM
Friday: 9AM–9PM
Saturday: 9AM–9PM
Jesse Lomas
Didn’t have a great experience first time but gave it a second try. Booked a massage and stretch about a month in advance. The stretch was just my arms and legs being picked up and set down gently without much traction. Really didn’t feel like a stretch at all. Therapist didn’t ask for any feedback at all on the stretches or pressure. I had a massage booked for after, but someone at front desk cancelled it and booked someone else. Okay mistakes happen, they were able to call the other person so I could still get the massage. I booked 1 month in advance for a deep tissue massage online, but even though the website said this therapist does deep tissue upon meeting her she says she cannot do deep tissue due to health limitations which are not recent. She says she’s been trying to get the online system corrected. Either way, I left without a massage, and now to go home and stretch and massage on my own. I’m frustrated with this location, won’t be going back.
maureen wicks-sofia
Massages were wonderful. Attempted to get out of the contract or transfer contract to a location in Arizona. After 18 months I got nowhere! Was charged during 18 months time without having one massage! Showed proof I was living in Arizona with driver's license, insurance, new job pay stubs-to no avail. Waste of time and money!
Revonda Russos
The staff are rude and the policies for their memberships are ridiculous. Seriously regret ever having bought a membership.
Crystal Sage
This has by far been the worst experience that I have ever had with a company. The customer service is absolutely awful. I would not recommend going into contract with them to anyone. The terms of the contract and options to cancel are not explained when initially enrolling and if you attempt to cancel you get nice nasty customer service. I have paid $280.00 at this point and only received one service. I desperately want to terminate this relationship entirely due to countless negative experiences. Please think 3 times before going forward with enrolling into their membership, it is easier getting out of fa timeshare.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
Call them and ask
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