Social Security Administration

Shauna Gatchet

I'm confused. In October 2021, I faxed forms and documentation to Gilroy S.S. office. The first week in December 2021, I called the Gilroy office and confirmed that they indeed received my fax. They checked their computer system and confirmed all was received. (As was required for a Life Changing Event). On January 16th, 2022 - Medicare B took $740.00 out from my disability check. January 17, 2022, I again called SS Administration in Gilroy and I was told they did not receive any (fax) from me in 2021. AGAIN, I must resubmit/fax documents because one-on-one in-person appointments are only for new Medicare members. My 2021 fax confirmation sheet does not qualify as proof. What's going on?

KARAN'S LIFE

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Janel V

Extremely helpful and friendly at this office

Jessica D

So frustrated with this office. Since Feb 2020 I’ve been trying to get my daughters SSN and after 3 attempts and I am no further on June 29 than I was in February . My documents have been lost by either them or USPS. 😩 I spoke to people on the phone, followed instructions and Still find out that my application isn’t being processed only after I called to follow up. I received items back with no cover letter or explanation as to anything missing so I assumed it was being processed only to find out it wasn’t when I called the office. I’ve even had to correct them on their own procedures after they told me I needed to be seen in person for my request (and they aren’t seeing anyone in person now). I looked it up on the website And for my situation I could mail my items in, which they later agreed on. I understand the madness during the COVID shutdown the social security is an essential service and things NEED to get taken care of period.