RAW Wheels & Tires

James Kennedy

Came in and quinton was able to get new wheels on my truck easily. He will work with you. The staff is very friendly. I would recommend this place to any one. Thanks again q.

Anthony Pogue

They work really fast and get you what you want for a reasonable price. However when it is time for them to hold up their end of the warranty on their product they will drag they’re feet. As i am going on month 4 and have yet to hear anything back from them. Very unprofessional and inattentive when dealing with custom complaints

Rhonda

Ordered tires online, paid start fee of $20 and verified stock before making an appointment. Went in next day and was charged an extra $20 in addition to the $20 I had already paid online and told the website is different than coming in the store. Needed a spare with my tires - paid $16 for that. Found out they don't have the tires I ordered but I decided to go ahead because she said the ones they had were new, just as good and cheaper. I decided to go ahead and put down another $100 for future payments, and was told my receipt would be in my paperwork. They installed the tires and I wasn't presented my contract until they finished installing. The cost went up from around $14 a week for the set to $65 per week for the set. She couldn't explain what caused the price increase except that it didn't include taxes and processing fees and "they do that to everybody on the website." . She told me to call the 800 number and discuss with them. I'd been there nearly 3 hours and they were finished so I stupidly chose to leave thinking I'd get it worked out with the online customer support. (The tires were clearly not brand new as well.) The online customer support confirmed that the pricing should not be that much of a difference because of taxes and fees. It was a biweekly payment arrangement so it went from approximately $30 plus tax every 2 weeks to $109 every 2 weeks. The 120 days same as cash price online was $504.26 and the cost to own if financed totaled $1008 - in the store the cost to own was over $2000 over the contract term and the 120 day price was over $900. On a tire that costs around $300 a set in real life. They agreed the prices seemed incorrect but said I would need to contact the location to work it out because the order I placed online hadn't been filled so the store created a separate transaction. I decided I can't afford to make those payments so I went elsewhere the next day. I returned the tires today, 5 days later, before my payment was due and the "manager", Quintin, looked at me and says "I'm not giving you a dime." he said he isn't refunding my money even tho I have a receipt showing the return that says Amount Owed: - $80.62. which is because I paid the upfront fee in addition to the $100 extra I chose to pay specifically to cover a future payment. Nevermind the fact that I paid the twenty online, then paid again in the store and she still took it out of the hundred as tho the other twenty didn't exist. Not sure what happened to the spare I paid them to order. Never heard about that. He's right that online it states they don't refund money on returns that happen in a period of time thats paid for. However, this wasn't part of my initial payment, which I was charged for twice anyway. It's literally a future payment I didn't make by request. I could have kept the money and paid it later but in good faith I wanted to get ahead on top of my required payment for the first week. The greedy store manager told me to consider it a restocking fee. I could go on about how unprofessional they all were or talk about how the guy was gone when we got there, to have some tires mounted down the street because their machine was messed up....they are a tire place that goes elsewhere to handle mounting tires. ? How the girl at the desk lied to my face and failed to explain the extra $28 per payment that she was signing me up for so I would have some vip program that doesn't go into effect until after the first 120 days, from what I read. The cussing and badmouthing customers, and the "I'm not giving you a dime"... Not a good group of folks and they are breaking numerous legal and ethical rules. Don't go to them for anything. They are greedy theives.

Shaun Johnson Sr.

Quality Care,, Efficient clean work,,