Burrell's Automotive

jessica Lichter

I sent a post about Holly's by mistake, it was meant for Burrell's. I have called Burrell's at different times and they never answered the phone ever! Bad business may be one day they will pick up the phone for a repair??!

WD Mahan

A great alternative to the dealership for Subaru repair/ maintenance. Burrell's provides provides prompt quality service.

J T

I needed to get a SMOG check etc and so i call and answering the phone (i believe was the owner) was a very rude individual. I wasn't aware if an appointment was needed or not but I asked if there would be time to squeeze me in that day or when there would be available time and I was very very rudely answered with "we only do it by appointments" and so I said "okay well I'd like to make an appointment then" and I was answered with "I'm busy" (or something of the sorts, couldn't exactly make it out) and I got hung up on. So my message to the owner for all the public to see: If you want business then accept business. Don't own a shop and attempt to run it by showing potential customers disrespect. I got it, great, you don't bring in much from doing a SMOG check.... But because you didn't want to do it and decided to be absolutely the epitomy of what people expect from a place in Clearlake.... You lost a customer, i would've brought you business if ever I needed auto work to be done. I would've told everyone i knew to bring business your way. But no. No, you apparently don't want business or money. In that case maybe you should step aside and hand over the shop to someone else that would be able to provide a good service to our community. I'll drive to Lakeport instead and to be honest I'd drive to Sacramento before going such a low level customer relations "shop" which from what I've heard has vehicles there that have been there for a long time and haven't even been looked at or fixed. Not a place I'd want to bring my vehicle to. Customers beware