Bill's Towing

terence Gray

I made a mistake. I left my car parked overnight on Petaluma Blvd where there was an event the next day with a street closure. My car was towed. I paid a $188 penalty fee to the police department. The total charge from Bill"s Towing was $510 for a tow of 1.7 miles. That's an obscene abuse of the system. The tow charge was $310. The storage charge was $100/day. I reached out to them on Sunday four hours after they towed my car. I was told $100 for the Sunday storage and another $100 to get my car that day as they were normally closed. Alternatively pick the car up on Monday and pay the same (now 2 days storage). The car actually sat in their lot for a total of 23 hours. Bill's Towing service has a normal base charge of $155, plus $10/mile. I paid nearly double that due to a contractual relationship that Bill's Towing service has with the Police department. Bill's Towing service justifies those rates by saying that is up to the police department. A contractual relationship involves both parties. Bill's Towing service, not the police are the ones who benefit from this 100% increase over normal towing charges. It is an incredible abuse of the system to allow this and for Bill's Towing service to accept this and double their rates when the tow involves the police.

Tashia Flucas

Yesterday my Lexus broke down on Lakeview Highway in Petaluma where there is heavy traffic. I called GEICO and they sent Bill's Towing. The whole process was professional. I received a text that they were 40 minutes away and then 15 minutes later received another text that they were 10 minutes away. The driver VIC was super nice, had a fun conversation on the way back to my home, and parked my car like the PRO that he is! I wish I could give you 10 stars. Thank you!

Chris

Rude, lazy, inconsiderate, A-hole.... no respect... as a AAA Customer I'd hope that this guy was the last person to show up road side for any reason. He'd probably be drunk anyway. Best believe AAA is my next call. No one person in the world deserves an interaction like I just had with this guy!

Ron

They are the worst. I called AAA and waited 2HOURS no one ever came AAA kept saying they are on their way. After two hours of waiting AAA called and said tow drive refuses to tow saying it had a broken front tire and was abandoned. How can it be abandoned if I was there with the current registration also he said he wouldn’t tow because it was full of garbage It had a cab over the back of the pickup truck and had camping equipment in I called to speak to the manager 5 time over the past 3 days being told by the receptionist that Steve will call me back and that what happened to me was very wrong. I never received a phone call these people are very unethical and liars I would not trust them beware call someone another tow service and if you are with AAA Tell them you don’t want Bills tow service from Petaluma you want another tow company to help you One that will be courteous helpful and professional againBE WARE