G & R Plumbing Inc

Elizabeth Barrett

I called at 8:00 a.m. and installation was complete by 10:45-ish - I'm so impressed with this very professional and informative team, and they were wonderful with 2 our dogs - Thanks so so much!!

william mercer

BE VERY WARY OF PRICE GOUGING AND HIGHLY QUESTIONABLE G & R PRACTICES! After requesting replacement of a garbage disposal they installed 13 yrs ago, Adam and Randy Partin arrived. A gouging invoice for $1132, yes, you read that correctly, $1132 was presented for a routine 20 minute job. Even a 20+ year Certified Clermont County plumber said an $1132 disposal “better clean my toilet, wash and dry my clothes and mow my yard”. A summary of the unsavory practices disregarding reasonable behavior follows: . Ignored Ohio Consumer Protection Laws requiring notification of right to written estimate in advance. . Provided no product options with varied pricing in advance. Reputable companies typically offer at least 3 options from a lower to higher price. Another certified Clermont plumber called not doing so “messed up”. . Provided no services rendered or product description, even when requested in writing afterwards! Upon checking on my own, the unit provided is a standard non premium model. . Cynically and comically refer to $1000 ($999) as the Standard Price and $900 ($899) the “Value Price” offered on the invoice. Their pricing more than doubles industry norms on google. In addition, they even refused to answer my question regarding what they feel is the average price for a normal certified disposal replacement in Cincinnati. . They also charged $159.50 for a “service call” when no analysis or diagnosis required, rendering the at least double ordinary total price of $1132 for equivalent product and service.. . Typically, reputable companies notify a service call charge prior to coming. No such pronouncement was ever made! . There are numerous internet review references to gouged pricing relative to seniors. I happen to be 65+. Yelp reviews mostly all negative. Attempts to settle have been largely ignored. Minimal responses have not addressed these specific practices. They offer only evasive generalities about years in business, having other happy customers, providing a fair price (at least double the going rate) for work done, just review your invoice (has no detail of work or product provided), they're sorry they can’t please everyone, etc. And of course, they’re hiding behind their attorney now with legal action pending. IN SHORT, FIND ANOTHER PLUMBER!

Robert Hilderbrand

Adam with G&R Plumbing was very professional and was a huge help when we discovered a sink clog with broken disposal unit. He came in and got right to work, was very knowledgeable and answered the questions I had regarding best practices with our plumbing going forward. He was very quick and left zero mess for cleanup. Great experience all around.

Tim Doyle

By the recommendation of a neighbor, we had four issues we wanted addressed by G&R. We had poor water pressure, two utility drains had had leaks and our water heater was not hot enough. 1&2) The water leaks in the utility sinks seemed to have disappeared since I looked at them a couple of weeks prior. 3)Per Adam, he adjusted the water pressure "down" to 80 psi as it was actually too high. Strangely enough, the internal water pressure did visually increase. Not sure what happened there. I am not sure if his adjustment just allowed the water to flow? I'm not sure but we now had normal water pressure. 4) Adam, the apprentice (by our request and the advisement of Randy) adjusted the water heater temperature up past the 125F (even though we only get 105F at the tap). That helped as in 10 minutes it was noticeably warmer. It was now at 125F. Randy recommended we replace the expansion tank as they typically only last 5 years and he said ours was bad. For $280, he would replace the tank. I didn't second guess it and said "okay". I understand they need to be paid for something. It took them less than 10 minutes to get the tank and replace it. As my wife was getting them a check, I was surprised to learn that the visit was $630! The trip fee of $165 is NOT waived even though they did true work! The $280 was the price just for the tank, plus the labor. We later found that this a $40 part at any plumbing or home supply. Per Randy, "They are all the same and only last 5 years." Randy kept "selling" saying he does a lot of work in these upscale neighborhoods. He wanted to sell us a water treatment system, but he could not get due to lack of supply. All he was doing was looking for a way to make more money! Two days later, we had no hot water. I called up and spoke with Adam as he was on call for Saturday work. He said that it would likely need a new water heater costing $1400 to $2400. We asked if the service call charge would be waived. He said No. I called a new plumber! He came out and reset the water heater. We have hot water now. No charge! Never again will I use G&R!