United States Postal Service

Oksana L Robotewskyj

Post person delivered my package to an entirely wrong building and address and it is now "lost". Originally I was told it went to Cannery Square, now I'm told that where they delivered, is private and they can't share. Whoever got it, kept it. Either the recipient of the package stole it, or the post person delivering, kept it. SOMEONE IS STEALING. Try to NOT USE the Sun Prairie Post Office. No accountability and apparently, incompetent. *it's a few days later and I just got off the phone with consumer services in the PO. I'm out of the money I paid for the package that was delivered to a wrong address because the sender did not insure it. The lack of customer service is astounding. I own a small business and guess what? When I make mistake, my customers expect me to fix it- and I do. The PO? Shoulder shrug and "you should have had it insured". Had I known that eBay would send something "uninsured", I would have insured it! So typical. Pass the buck around and no one takes blame for incompetency! It's the principle of the matter. I'm not done with this yet....

curtis jones

Just moved to Sun Prairie a month ago and my very first package sent to my house is now labeled as "missing" and no one at this location knows where it is or what happened to it...Just for context it was scanned out for delivery and never actually delivered, it has been one week and no update on if it will or won't be delivered on top of that I was told that the driver who scanned the package as out for delivery is now "on vacation" for a few weeks and is not answeing his phone, so I am stuck in limbo and pretty much lost $200. This is unnacceptable and very unproffessional and I will be setting up a foward to have my mail sent to the east Madison USPS facility, so I can pick it up next time since I have never had any issues with that post office....Only giving 2 stars because Michelle was very nice and at least tried to help.

Natasha nowicki

10/12/21 I was waiting in line behind one other customer, the clerk was extremely pleasant while helping this woman and even called her back after she started walking away to give her a receipt. During their transaction the clerk Diana loudly yelled at me to "just put my package here" while tapping a spot on the counter. I explained that I had a question and needed a receipt. When I got up to the counter she rolled her eyes and acted completley inconvienced and exasperated and asked why I didn't use the self service kiosk, I explained I had a question and needed a receipt. She told me that everything could be handled at this kiosk while sighing loudly and rolling her eyes. I said "okay" then asked if my package was over on weight and if there was an additional cost. She replied with "How am I supposed to know?! Ugh!", then she weighed it and found it was in fact over, I asked how I could pay the difference and she said she didn't know, she "wasn't going to waste her time doing that" and that it would just charge the account that paid for the label (It is a business account) the extra cost. She then reminded me I could have done this all at the kiosk. At this point I was so appalled at this middle aged woman's behavior, I couldn't believe an adult was physically rolling her eyes, sighing, and throwing a tantrum during a business transaction at the post office. Although I have never used one of these kiosks before but will definitely choose that option in the future. It seems Diana and I agree on one thing, this kiosk replace her and hopefully she won't have to be inconvenienced with doing her job for much longer.

lk bg

If you wouldn't want your package dropped 3 feet onto concrete do not use Sunny P Post Office. After hours any packages you drop off in the indoor deposit box will fall feet straight onto concrete. It has been like this for the last 2 …