Rite Aid

Jennifer Spencer

The prices online do NOT reflect the prices in the store. I went to get nicorette lozenges and the price stated online for in store was $11.99. The price in the store was $16.49. Please post the real in store price of your goods.

Aubadeileen

I have had multiple truly awful experiences here. After my most recent visit, I felt convicted to stand up for myself and the community. When I called the 1-800 number to politely report my concerns, they listened to my story and replied with “okay, I’ll report this to the corporate office”. That’s it. They didn’t show any care, didn’t offer any compensation, and didn’t even offer an apology. I wish I was exaggerating. 🤯 I’m in complete shock at the way customers are treated by Rite-Aid and will absolutely never return to any Rite-Aid. This store is a toxic environment (for both the customers and the staff). After calling their hotline, I am now done with the entire company. I would advise everyone to direct their finances elsewhere. Zero stars.

Jed Gresham

Rite aid’s system has an option to reschedule to the first available appointment slot for my 10 year old’s second Pfizer shot. I needed to get it done before my family traveled for the holidays. The system scheduled me for a 6pm appointment at this rite aid. It sent me multiple messages confirming the time and giving me info on how to prepare, such as not to arrive more than 5 minutes before the scheduled appointment. The three people working the pharmacy at the time I was scheduled turned me away and would not honor the appointment their own system made. I left my house in east Portland at 4:30pm to fight traffic in the rain to make it on time. It was worth the long drive to make sure I could get my kid the second shot before we traveled. We arrived at the pharmacy at 5:57pm right as another person got their prescription and walked away. I told the lady at the register I was here for a 6pm appointment for my 10 year olds second shot. The person at the register started to check me in and a voice from behind her told me I’d have to reschedule. As I looked around there were three people working. She added that they close at 6. I said I had an appointment and she said she didn’t know why the system allowed people to schedule that time. I told her that I didn’t choose that time, the system chose it for me. Then I told her I just drove 1.5 hours to get there from Portland and asked if she was really going to turn me away. She said yes. I thought to myself, I can’t make a scene. This person clearly doesn’t care and nothing I say will matter. I turned and leaned in and said “this is a terrible customer experience” and she smiled, raised her hand and mouthed “goodbye” while waving at me. This rite aid didn’t lose my business cause they never had it to begin with. But they’ve betrayed a commonly held social contract and also just disrespected a person attempting to patronize their pharmacy. If this pharmacist exhibited this behavior in any professional atmosphere they would likely be fired and minimally suspended. That just goes to show that this riteaid has super low standards. Look at all the bad reviews! This place is a dump. Save yourself the trouble and find a different pharmacy.

Kilah Roberts

They don't answer phones and take way too long for refills or fills of new prescriptions. Short staffed or not, its just unprofessional. Quite literally screwing with my health and my life. I know im not the only one who feels this way. I …