Index Urban | The Best In Luggage and Travel-Goods

Karina Gomez

I went to have a luggage wheel replaced, the store was amazing with so many affordable items I have never seen before (Lisa Simpson fanny pack). Unfortunately, my suitcase could not be repaired, but Massimo was so kind and gave excellent suggestions. It would have been very affordable if it had been possible. I will definitely go back.

Nathan Shinkle

I spent months researching backpacks online and narrowed my options to five packs, but I just couldn’t commit without inspecting the bags in person. That’s when I found Index Urban by Googling “best luggage store in San Diego”. This description couldn’t be more fitting. Upon entering the store I was immediately greeted by the staff who asked me about my carrying needs. Without telling them, the team recommended 3 of the 5 bags I was considering. When I had questions, Massimo was called over to walk me through the details of each product. After a brief conversation, he asked if I had considered Peak Design bags, and though I was aware of the brand… I hadn’t. The store was busy but he took more than thirty minutes to walk me through every detail of the Peak Design 30L Everyday Pack. This goes to show that all of the research, online reviews, and YouTube vids about the product can’t compare to the in-store experience one receives when dealing with a knowledgeable staff who care about their customer’s needs even when you leave the store. If you’re looking for high quality luggage and have questions about the investment, then this is your store.

Anthony Simonetti

Best luggage and travel store in San Diego. They fixed our suitcase in under 24 hours! Owners are super helpful and friendly!

Jory Edmunds

Looks like I’m joining the legions of people who are fans of this wonderful multi-generational, family-run luggage and travel store. I reached out to Jordan after finding a Briggs & Riley bag I wanted for an upcoming trip. He could not have been more helpful, friendly, or informative - truly exceptional service. Jordan guided me through all the features of the bag I was looking at, and even embossed my initials on it in the exact font and style of my choosing. Luggage stores feel like a lost art in today’s age of cheaply made direct-to-consumer bag brands, and I am so glad Index Urban has stood the test of time thanks to its incredible service and perfect range of brands and accessories. I will definitely be coming back.