Chase Bank

CECI ALBA

Went in to get help activating my debit card. Went into Chase, and got immediate attention! Thank you!

Jane Lee

This is my favorite branch --small and personable. I get the top notch service from the personal banker and the tellers. The line can get long during the peak times but not as bad as at other branches and banks in town.

C Love

Don’t open an account with them. I was with chase for over a decade, never missed a payment and had excellent account history. Happily, the beginning of this year I paid off my cc debts. Now I pay of the balance each month. I made an extra payment, when nothing was due, and their online banking system auto populated the wrong payment account so it was returned. No big deal I paid from another account (keep in mind nothing was due and this was an extra payment). They closed my account with no warning. Beyond that the account rep who I was discussing it with stated “What don’t you understand, the account is closed”. They also don’t have the authority to do this based on the account agreement. They also stated they sent me a closure notice on the day it was closed, but in the letter and notice section in online banking has nothing listed where all other letters I have received have a copy here, this is a violation of Reg Z requirements of my rights to a notice as a consumer. This is an unconscionable treatment of a long-time customer, with excellent account history and credit, and proves they are only in it for the money. If anyone else experiences treatment of this nature I encourage you to explore your legal rights as a consumer, and to file a complaint with the Consumer Financial Protection Bureau(CFPB), to their regulator (OCC), their insurer FDIC, and the NY Department of Financial Services (DFS).

Edwin Vasquez

Very very poor customer service. I had a situation where the Indoor ATM machine did not spit out my funds. They are not reliable! I tried withdrawing $1000.00 from the ATM machine, and nothing came out. I log in to my Chase app and it stated I had taken out that money. I spoke to a teller and she said I had to submit a claim. I was thinking maybe I would get half the amount that I need on hand or at least $200.00 but instead I was given poor customer service, a vague response about their machines, and was told that I would get the funds till "the next day". (there also was no guarantee I would get those funds on time due to heavy COVID 19 traffic and requests). I dont think staff is trained for situations such as these and cannot provide a guarantee solution.