Pizza Hut

Amiee Roberts

The Powhatan, Va Pizza Hut has steadily declined over the last year. They normally do not have delivery drivers in order to place delivery orders. This last experience however is unacceptable when we received the Pizza delivery that obviously had been dropped or scattered in the drivers car on the way because it was folded over 1/3 in the box when we opened it. Understand that mistakes happen but they took no accountability for the Pizza being ruined upon delivery. We took it back to the store immediately so the manager could see how it was delivered and received a refund. Hopefully they will hire and properly train drivers and employees in store in the future.

Lindsey Stephenson

Not able to do traditional wings due to things like "oven isn't working" and "they don't have any" for a month now. Which not having them would be fine but as it's the only thing I get from there since I'm gluten intolerant I'm pretty bummed. That and they canceled my family's order that was placed before 8pm on Sunday because they "couldn't do the deal they had online anymore" and "they close at 8pm and could make something else". When I worked at restaurants the rule was that we had to serve customers even if they came in 1 minute before closing because we were still open.

Ayesha Smith

Find staff that are willing to use their customer service skills, and know how to be professional. From the time I placed my order on the website everything after that was a disaster. From the phone call stating "we close in 30 minutes and if you're not here you won't have pizza. And we are not doing curbside because we are shirt staffed so you have to get out your car and come get it. Cuz I'll be in the back cooking". It was at that moment I should have canceled my order. After arriving and going in the store to get the food, there were 5. Yes FIVE people working inside. One of which was not in uniform, looked very unkempt, and I honestly thought he was a random friend of an employee. No one spoke upon entering, and when I finally did get waited on I was asked "what is it you want". My pizza was still not ready according to them and I had to wait. I opted to wait in my car since it seemed to be enough people there to bring it out to the advertised curbside sign. Once the pizza was in my possession I checked it and it was cold. Not super cold, but it was definitely not out the oven. Unfortunately it couldn't be returned because the door was locked and they were closed by the time I got out of my car and walked back to the store behind the rude person that brought it to my car. The entire visit was unprofessional and I encountered some of the rudest people I ever met without saying anything! Shame on this location. I won't be back, and will definitely not recommend to anyone. If there was a better way to report you I would

Kenneth Wood, Jr.

Powhatan, Virginia at Academy Rd. I went with the large three-topping Taste Maker special today and it was on point! I didn’t realize at first I could get three different toppings on each side of the pizza at no additional cost - nice! All of the toppings were perfectly portioned, and the pizza was perfectly cooked. I would’ve taken a picture of the pizza, but I was halfway through before I thought about it. 🤷🏼‍♂️