Ashley HomeStore

NWTP Inc

We have been a long time Ashely customer, our house could be used as a showroom we have so much, but after this last experience I think we will look elsewhere. We walked in and was met by a sales person, we told her we were looking for a smaller round dinning room table. She took us over to some tables that were rectangler. When my wife said no, we need round, she said this is all we have and walked off. We walked around the store for a while and found a few that would work and found David. David is awesome, he helped us after finishing up with the previous customer and help us find a table that matched the colors we wanted and size. Delivery was set for yesterday. I stayed home to receive it and even trimmed a few branches overhanging the road so the delivery truck would not have a problem. The delivery was suppose to be between 11 and 3. Around noon I got an automated call saying they were 27 minutes away. 30 minutes pass, 1 hour pass, at 1.5 hours no one showed. I called the number that had called me and was connected to someone in deliveries. She put me on hold for a bit and came back and said the table had not been loaded that day and will not be delivered and that the next delivery date would me sometime next week. After explaining how my day was wasted and that I expect Ashely to step up and right a wrong they said this is all they can do. So I cancelled the order and we went and purchased a table in Sumner that was cheaper, solid wood and let us take it home and not require to be delivered.

Heidi McCaffray

David P made this the easiest and most enjoyable furniture shopping experience ever. He asked questions, listened and was able to help us find pieces that fit our style and comfort needs. He helped us choose items that will pull in and compliment our existing accent and artwork. Hopefully we won’t need furniture again anytime soon, if we do we will definitely go bask to Ashley and work with David P.

Stephen Dearborn

Great furniture, but DO NOT BE FOOLED INTO PAYING FOR THE EXTENDED WARRANTY "REPLACEMENT" PLAN. The company they've partnered with will make you jump through a million hurdles to get anything fixed or repaired to the point where you're so exhausted from trying that you just stop caring. I have two sofas rear have stains on them, a dresser with a scratch and tables with a scratch. All under the warranty option that Ashley sold me. So far, after countless phone calls, unanswered emails, etc. nothing has been done to remedy it. NEVER BUT THE WARRANTY. it's a waste of your money and just gives Ashley free money.

Anna Beeh

Graydon had so much patience working with my mom. He was knowledgeable and personable. Would highly recommend him and this store to family and friends. The prices were good and the selection was excellent.