Flag City Furniture & Bedding

Dane Kieffer

Kevin and Andie were great to work with. They made my entire buying experience very easy. They asked a lot of questions to make sure we had exactly what we wanted in the color and fabric we desired. The delivery guys were also professional and hard working. Overall, i would highly recommend Flag City Furniture to any family or friends!

Eric Hilyard

Kevin and his staff are wonderful....he is especially straightforward and works well with his customers, definitely going back. Quality products and isn't pushy at all

Rob Evans

Noticed during picking up my Flexsteel sofa and loveseat that it was damaged. I’m pretty sure it was a floor model that was sold as new. The manager “Andi” knew we were taking it to our home in North Carolina. She assured us that she would handle all of the repairs in North Carolina. I should’ve walked away right there. She hasn’t once returned any of my calls. She told me in November that the material would be delivered by Dec 18. I called back in Feb and was told another 2 weeks. She guaranteed that she would follow up this time. She told me that she hadn’t been getting my messages and that I should only talk to her. Then when I call she can’t come to the phone or return my call. The last time I called I was told that I needed to call Flexsteel. This is the customer service that you can expect from this place. After reading other reviews I see that others have experienced the same lack luster customer service that I received. I would avoid buying from this place at all cost. On a side note, when did Ohio stop charging sales tax? I live in NC but picked this up in Ohio. I was given an “out the door” price but that doesn’t have sales tax on it. Is that normal for Ohio? Update after your review. You knew this set was immediately going to go to NC. You took pictures of the damage and told me directly to my face that you would arrange the repair to be done in my home in NC. The manufacturer didn’t load it into my vehicle. Your store employees did. I do not see how you continue to push the blame onto others. You say I am bashing your store in public. Look at it this way. I gave you 8 months to return a call or do anything that showed you were working to correct a situation that you created. You haven’t returned a single call to me. What do you think a customer should do after spending $7000 on a damaged piece of furniture? Maybe you should’ve told us up front that once we take our furniture home that you wouldn’t be responsible for making the repairs. I’ve seen the same trend in all of your responses. Anyone who states with facts that you do not provide customer service is considered bashing your business. If you did what you say you are going to do you wouldn’t get this.

Barbara Graw

Our beloved cat Tango was having problems breathing. Dr. Kim and Gayle got him in today and got him the help he needed. He had to stay but they called to say he is doing better. They care about all the pets and always do all they can to get them healthy . Been going there for many years with many pets!! God Bless them for all they do for us pet lovers.