Fairfield Inn & Suites by Marriott Findlay

DScott

The hotel was a little dated but visibly clean. Smoking policies need to be improved upon because smokers stand DIRECTLY OUTSIDE THE FRONT DOOR to smoke. They need to either completely separate smoking and non-smoking rooms or do a better job removing the smokey smells in the rooms before giving them to non-smoking guests like myself. The breakfast was fine considering we're still on a pandemic. The sofa bed mattress is horrible and need to be much thicker for a proper rest. More channel selections on the TV is a must. The pillows were comfortable. Having 2 TV's in the suite was nice. It was irritating that when I reported the fridge not working the only solution given was to move us to another suite, after we had already settled; no one in Maintenance at all. Just would have made better since to swap my broken fridge with one that was working in the room they wanted us to relocate to.

MarkG

Our family was in town for a family funeral. All I can say is the experience was excellent - location, service, friendliness, cleanliness, the breakfast food was great! Overall, a great experience! The next time I'm in Findlay, OH I would not hesitate to stay at the Fairfield Inn!

krlcar1

When we checked in there was a minor issue with the room. We let the front desk know on our way out for a few hours. She said it would be looked into to get resolved. Upon our return another woman at the front desk asked if any of us were in our room number. She told us she was unable to correct the issue and offered to move us to another room. I said it wasn't necessary as it was late and we would be leaving in the morning. She then offered a second option, without me asking for anything, to try to make it right. What impressed me most was the effort and concern by both of these individuals on separate shifts to make sure I was taken care of. Kudos to these two for their communication and follow up. They made a minor issue to me a big concern to them. Well done!

croppingfool

Stayed with my family over homecoming weekend. Very spacious room. Had 4 adults in the room and did not feel cramped. The refrigerator was wonderful. Front desk staff was great. The room and bathroom was very clean. Hot tub very hot. Breakfast only had one protein option of eggs (no sausage/bacon etc). But MANY options if you eat carbs, cinnamon bread, chocolate bread, bagels, waffles, biscuits with gravy, oatmeal, toast etc..... They had cut up fruit but not fresh and tasteless. Like from a can. There were fresh apples and bananas you could eat. Nice coffee bar.