Kay Jewelers

Category: Jewelry store in Greensboro, North Carolina

Address: 644 Friendly Center Rd Ste. 511, Greensboro, NC 27408, USA

Phone: +13362920343

Opening hours

Sunday: 12–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Dawnn York

Sep 8, 2022

Just moved from FL to NC and needed my ring repaired from where they upsized it about a month and a half ago at a Florida location the manager at this location absolutely refused to help me out with getting any information and said if I didn't have a receipt proving I paid for it through them there's nothing they could do... So within 5 minutes I called the store I had it repaired at and had the receipts sent to me. Amazing right?! But she couldn't do that. Also asked since I was there if she could clean my other ring I purchased from Kay's to be cleaned she flat out told me no she didn't have the time for me. My Florida store told me this manager displays nothing but bad customer service and I couldn't agree more!

Adrienne Berry

Jul 26, 2022

I was attempting to purchase an ankle bracelet online. Ready to pay for this 500.00 bracelet, and pick up the same day. I called the store to see whether the bracelet was in stock. Chloe told me it was. (And she's the manager). I explained to her that I would pay for the bracelet online, and have my husband pick it up. She stated that she couldn't guarantee that it would be available, but I told her that it indicated that it was available online with pick up in 4 hours. And that my husband would pick it up because I was out of town. She stated thatcwe would have to come into the store to purchase it if we wanted to pick it up on the same day. What's the point of stating online that you have a 4 hr pickup time if you can't deliver or honor your online promise. Unfortunately, I will have to take my business to another jewelry store. I would be interested in what others have to say about this. Maybe I'm viewing this from a narrow perspective.

C Lynn

Jan 14, 2022

POOR CUSTOMER SERVICE!

Thanks! Your review is awaiting moderation.

Questions & Answers

Does Kay Jewelers repair watches?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.

Can Kay Jewelers resize a ring?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Does Kay Jewelers engrave jewelry?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.

Does Kay Jewelers personalize existing jewelry?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers replace watch batteries?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.

Can I bring jewelry to Kay Jewelers for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Does Kay Jewelers inspect jewelry?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.

Can Kay Jewelers repair jewelry?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.

Can Kay Jewelers appraise jewelry if it was purchased somewhere else?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.

Do I need an appointment to repair jewelry at Kay Jewelers?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Does Kay Jewelers clean jewelry?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, Kay Jewelers can professionally clean jewelry for free.

Can Kay Jewelers do custom jewelry design?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Does Kay Jewelers do jewelry consultations?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers ?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Can Kay Jewelers repair a ring?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.

How long does it take for Kay Jewelers to resize a ring?

Kay Jewelers | Jun 14, 2022
Kay Jewelers | Jun 14, 2022

Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay appraise jewelry if it was purchased somewhere else?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.

Does Kay replace watch batteries?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.

Can Kay repair jewelry?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.

Does Kay inspect jewelry?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, Kay can inspect your jewelry and test your diamonds for free.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay do jewelry consultations?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay personalize existing jewelry?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay repair watches?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.

Does Kay engrave jewelry?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.

Can I bring jewelry to Kay for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Does Kay clean jewelry?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, Kay can professionally clean jewelry for free.

Can Kay do custom jewelry design?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Can Kay repair a ring?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.

How long does it take for Kay to resize a ring?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay resize a ring?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Do I need an appointment to repair jewelry at Kay?

Kay Jewelers | May 15, 2022
Kay Jewelers | May 15, 2022

No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

What are the Covid safety practices like here?

Anonymous | Sep 12, 2022
Trica Oakley | Sep 12, 2021

When I was in the store there was only one other customer there. Everyone wore mask. When you touched a product it was not put back on display until it was cleaned.

Do thay finance?

Tommy Hamby | Sep 13, 2019
Devon Garner | Sep 13, 2019

Yes they have financial services.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places