SERVPRO of Hyde Park/Roslindale

Songyi He

I had a water mitigation project with ServPro. This is a great experience. 1/ The technicians are very detailed oriented. They tried everything they can to make sure my house is clean, for example, they cleaned the floor after the water mitigation work. 2/ The technicians are responsible and responsive. During the process, they found nails in the pipes, which caused an unexpected leak. It was holiday week in December so it’s hard to find a plumber immediately. So I called ServPro and then they showed up with 2 hours on Saturday. They set up several dryers to prevent damage in my basement, as a temporary solution. 3/ They technicians are nice and friendly. They explained their process and plan in details with me and answered my question. I will definitely go with ServPro if I have water mitigation project in future.

William Flynn

Excellent response to call about major water leak, and guiding us ethrought the necessary details to assess and remediate the damage, deal with it effectively, and prevent mold damage

Dorothy T.

I had a horrendous flood in a newly purchased property and needed over 10 days of drying. The teams that were involved in the remediation were extremely courteous, thorough and careful. On one occasion when it had snowed, they shoveled a path to my house, and always cleaned up after each visit.

Carlos Benitez

So, we got a pretty ugly Christmas gift for 2020 (as if 2020 wasn’t horrible enough). The warm weather and rain melted all of the snow in our neighborhood, and since our house is situated at a low point on the street all of the water rushed underground and completely flooded our basement (almost 2 inches of standing water!!). We didn’t even have time to react to it since it happened so quickly. Without hesitation we called ServPro of Hyde Park/Roslindale to start the remediation process. Within an hour they had one of their best on the job (George). He was incredibly professional, courteous, and polite since the moment he arrived. He assured us he would have the water cleaned up and get the basement drying in no time. Given the extent of the flooding I honestly found it difficult to believe him, but he was so confident about it which made me feel even more at ease. Well, within an hour or so George had all of the water pumped out of the basement and he was moving to the next phase of the clean up. He set up a series of fans and dehumidifiers in the basement and told me to keep the fans running for the next three days to dry the basement out completely. After about a total of two and a half hours or so George was finished and I was feeling incredibly hopeful that my basement would get dried out completely. After three days of non-stop fans and dehumidifier operation in the basement, it was completely dry!! I couldn’t believe it, I was so relieved. ServPro came out on the last day to collect the drying equipment, not before testing the basement surfaces for any residual moisture, incredibly thorough. All surfaces tested were below any actionable limit, and I knew at that point that I couldn’t have called a more qualified company to help with our flooding and water damage. When all of the equipment was taken back I went down to my basement for my own walk through the only thing that I couldn’t stop thinking (and saying) was “it’s like it never even happened”. I couldn’t be any happier. Don’t hesitate to call ServPro of Hyde Park/Roslindale if you have water damage in your house. You won’t be disappointed!