SERVPRO of Montclair/West Orange

A Miller

A water leak in our basement ruined the new flooring & baseboards so our insurance company called Servpro. Over the next few days Will and his crew (3 different helpers on 3 visits) cleaned, moved stuff, set up fans & dehumidifier, so I felt confident our basement was clean & dry when they finished. And each time they came, they arrived when Michelle in the office said they would! Thanks for the help, everyone!

Charles Marques

I returned from vacation to a disaster in my rental basement. A mainline blockage created a backup and overflow into the basement. I take pride in my ability to get things done but this was out of my league. When Josh showed up that Saturday the plumber was not there yet. He managed to calm down my panicked state, I wanted the clean up done like yesterday. Josh reassured me that everything will be fine once he's done. That I should allow the plumber to work before he did otherwise I would find myself liable for another cleanup when the unaddressed plumbing problem reoccurs. The plumber came later, after he completed the job he was on but by then Josh had left, promising to be back in the am, after the plumber was done. B Josh did not disappoint. The next day he showed up at the time arranged with his office. He was punctual,always, and on every visit called when he was 10 mins away. Josh was thorough with his assessment of the situation and explained all the details of his plan of action. Once the assessment was done and my signature obtained I left him with his one man crew, Pedro, allowing them to their job. A few hours later I received a call when they were done. Again Josh explained what he did, gave a description of functions of the machines he left and the time he wanted them to be there. A day or two later Josh returned for a follow up inspection. Everything was going according to plan so he scheduled another appointment for a different crew to cut the wall. He had explained that I had a cat 3 incident requiring the walls to be cut 2 feet from the floor. I believe it was the following day that Wilbur and his crew came to cut the wall. Somebody must have passed on the information to call before arrival because I received the courtesy call that Josh started when 10 mins away. Thanks for that. Wilbur and his crew were just as effective in completing their tasks because they called close to completion and by the time I got there shortly afterwards the last bag was going out. The basement already cleaned up from work. They also sanitized, explaining that with the wall removed they then had access to areas that Josh's crew could not. Final interaction was a day or two later when Josh returned with Chris (Tech) who was also with the wall cutting crew. They removed the machines and I signed off. I came away impressed with the professionalism that was displayed by all the Servpro employees with whom I interacted. Professionalism is not the only attribute required in service industries , personality and a calm demeanor is just as important, especially when dealing with customers who've just experienced disaster. Your teams lacked neither. I'm would to thank Josh, Wilbur, Chris and Pedro because they are ones with whom I spoke. It was also a pleasure to have Michelle always keeping me updated on the appointments. Thank you Montclair and West Orange Servpro for job well done. And thank you in anticipation of you passing on my compliments of a marvellous job to your teams

henry sopher

Last week we had a plumbing leak The Servepro team arrived ready for action...incredibly efficient and professional. They moved heavy furniture and set up the dryers. Within three days we were dry and after a follow up, they removed the equipment. In fact they're returning to move back some furniture👏👏

Phantom Eli*

Will, Josh, Chris, Steven, and Pedro did a full house clean and did a very professional and fast job and i really appreciate it. I would 100% recommend them to come clean out my house again if need be.