Glass Depots

Maria N

This was a horrible experience. The initial visit to the showroom was good, with a salesperson that was very helpful. At least four times I was told that it would be 20 days until delivery. The sales person told me that, the person taking the order told me that, the person doing the measurements told me that and the person taking payment told me that. I ordered a mirror and glass for a small shower. I waited 20 days and called to ask about my order. The person answering the phone seemed annoyed that I called and gave me short, terse answers about the glass not being in yet. I waited two more weeks and called again. Same terse reception over the phone. This time I was told that the glass had come in, but was sent back due to errors. Why did no one tell me this? I was also told that the company doing the bevels on the mirror was sending out their work, causing further delays. This was known when I placed the order and no one informed me of this. In addition, Glass Depots was unwilling to install either the mirror or the shower until both items were available. I guess accomodating a waiting customer is not an option. Several more weeks went by and still no communication, so I called again. The glass finally arrived and the scheduler made me wait for an additional week to get an appointment, because "the job would take all day". The job would end up taking 2-3 hours. They arrived and determined that the shower measurements were not done correctly, so the glass did not fit as intended. Wow. The person came back out to remeasure and reorder. From the time I placed the order to the time it was finally installed was 12 WEEKS!! I received ONE apology during this entire ordeal. In the end, they took off 5%, but that didn't begin to make up for the fact that we didn't have our main shower available for 12 WEEKS!!!

David McPherson

Very timely and professional

Lynn Lye

Excellent customer service.

Steve Key

Great work, fast and simple!