Sears Appliance Repair

E.W. Dezern

1st. Tech ordered individual parts and scheduled a return in 2 weeks. 2nd. Tech came and disassembled dryer. He went to the shop to get an available kit of parts (no waiting for parts) and took back the parts I waited 2 weeks for. After installing the kit, a spin of the dryer ( no load) he left. I washed a load and put it in the dryer. After a few turns all kind of noises started culminating with the drum stopping to turn. Third Tech is supposed to show up today. Hope he knows how to fix it.

David Brown

Our technician, Randall, came when expected, was courteous, competent and full of useful tips and information about our Kenmore gas stove that made his visit a great experience. He found some items that needed to be adjusted that we would never have noticed and suggested some ideas to solve a problem we were having that saved us having to buy a new stove. He told us he had been servicing appliances for decades, and his experience showed throughout his visit. He knows his stuff, and that makes his visit all that more worthwhile.

hinanosworld

Terrible service. The technician did a diagnostic on our refrigerator and said that we needed a part ordered in order to fix the issue. We put in an order for the part and waited weeks/months to later find out that they do not manufacture the part anymore. In frustration we decided to cancel all services and to get a refund (still waiting on the refund) We got a second opinion on our refrigerator and when the new technician came over he instantly knew what was wrong. Did a few things to the refrigerator and just like that our refrigerator is just like new!! I don’t recommend Sears repair at all.

Isabel Ryan

A&E Factory Service was assigned to me from Home Warranty of America. I filed a claim because our microwave is broken. The technician, who did not have a name badge, microwaved a cup of water to diagnose the problem. It goes snap, crackle and pop, and then smells like an electrical fire. He types up the estimate for repair and tells me it will be $558.48. I question the high repair cost for a microwave that cost $334.95 at Home Depot (later to find out it is $279 on Amazon). He didn’t expect me to question that I guess, and was basically like, why do you care, you only have to pay the hundred dollar deductible. I asked for a supervisor and he refused to give me their name or contact information. He came to the home at 10 AM and left at 10:19 AM. I called HWA and he called HWA. I found out later that he told HWA that I was “rude“, and refused to pay the deductible. This is a lie because I was never given an invoice and I was never asked for money. He said that “series would send me a bill“. He sat outside my house from 10:19 AM. I called A&E Factory Service to make a complaint about the experience. He was still outside my house at 10:55 AM. With the customer service person on the phone with me, I went outside to ask him why he is still there. He said he was finishing up and he is parked on my street. I found out his name is Tri. This technician was dispatch from Greensboro, NC.