Petland West Wichita

Lei-Lei Yang

Took my son to see puppies. Walked in and was greeted by a shorter blonde girl. Asked us what we were there for and I told her that my son asked me to take him to see puppies for his bday. She said oh ok let me know which one and I can help you. Why would you say that? Then go and tell someone else to not let us see the puppy. Walked around and I had seen a Yorkie mix that I've always wanted. Asked a darker hair lady to help and she was trying to get the puppy. Then I seen the blonde girl walked in and went to the side and the darker hair lady turned and they were talking. I knew then she was telling her not to let us see the Yorkie. The dark hair girl comes out and says are you here to play or interested in buying one? I said I'm interested and would like to play with the Yorkie. I've always wanted a Yorkie. She comes back and tells us her manager says we couldn't see the Yorkie. We were already in the waiting area. Humiliated...especially my son. I decided to leave and nowhere in site was the girl to be seen. This was embarrassing. So I called to ask for the manager. I asked the girl on the phone if the short blonde girl was the manager and if I can speak to her. She said yes. Girl on phone denied she was the short blonde girl. These must be children working here. There's alot of lying. Saying one thing and then doing another. Oh by the way...the family that walked in after me....I overheard them say they were there to play with puppies. If this doesn't seem racist then i dont know what it is...Must be.

william Brawner

Awesome staff and you can tell they enjoy their job! Oh and beautiful puppies!

Jesse Bradshaw

We bought 2 bulldogs here. $12,000. Was told one had finished antibiotics and was well. 2 days later had to take him to the vet and was diagnosed with pneumonia. When we called they had no record of his treatment or that he was ever ill. Said they got him confused with another bulldog. . Called again about the reimbursement and was told I had to go through the warranty. He’s had 3 rounds of antibiotics. Later came back to redeem a $100 coupon and was told they wouldn’t honor it because it was a corporate coupon and the are privately owned. If you’re thinking about buying a dog here. I’d think again. This place is a rip off. And they have no problem selling sick animals. And no problem lying to you. It has been an awful experience. However. We love our dogs.

Jessie Barra

I got My forever fur friend here. My puppy is healthy, sweet and calm. The employees were so nice, helpful and personable. I’m so thankful I stopped by and got my puppy here. The store is clean and well kept. They partner with Companion Animal hospital and they have been great as well!