Meriden YMCA

Normalys Lopez

I have been going to the ymca for years and have always had problems with them because of my payments. I paid and they came back and took my payment twice, they were doing that for a couple of months, I call to get the $$ back and what they say is oh we don't refund $$ but I can give you so many months for free, okay well now They have a system that if you want to pay cash you can pay but they also charge you more on the card if you don't have the $$ on the card they charge you $20 dollars more! and to top it off they don't give the employee good training to explain the supposed rules to the customer

Craig Newman

Front desk staff very rude I have been a Meriden resident for 15 years and when Philis was in charge people were treated better. Don’t waist your time with these people they do not care about the children.

Stephen Pennyman

Horrible customer service at the front desk the employees are extremely rude and don’t have answers for any concerns, BE VERY CAREFUL registering your children for their before and after school programs because the “teachers” they hire are not trained professionals and many do not know how to treat or deal with children. Instances where my child was teased and picked on by “teachers” If I could give 0 stars I would. I’ve also contacted the director multiple times and left multiple voicemails and have never gotten a return phone call.

Fatima Herrera

Front desk receptionist lacks basic customer service skills. Clearly can’t multitask in a friendly matter. Plan rude and unacknowledged when working under high volume visits and calls. Other than that it’s a basic YMCA with good classes. Hire better front desk staff!