Crate & Barrel

Ryan Shawyer

We had a great experience purchasing our new couch. The staff was extremely helpful and friendly without being pushy. The couch was delivered within the stated time frame and the delivery service was excellent. We are extremely happy with our purchase and experience.

Joseph Angelo

Nice, thoughtful, and friendly staff. Only shopped here once but hope to go back when looking for CB items.

Steve Rogers - Realtor

The store itself is clean and organized. The same cannot be said about their logistics practices. COVID delays aside, there were estimates for delivery made on a product that I purchased which were in the 3 to 4 week range. When said time frame had passed and I inquired about the status of my item, I was told that it would take another 8 weeks even though the product was 20 miles down the road in their warehouse. About 2 weeks later they called to let me know it arrived in store for pickup. This is a home furnishings store, not a logistics and delivery company so it faces many of the same problems that others like it do. I can't fault them too terribly for that. I'd also say that in store customer services is good about 1/3 of the time. Most of my visits are spent looking for an associate to aid in some way but it seems they generally go out of their way to look busy or just put the horse blinders on. The other times, they are very helpful amd friendly.

Sarah DeBrincat

This was unacceptable on multiple levels. I originally went on the website to order some stemless wine glasses. to add to a gift i was giving. The store had plenty in stock so I dropped in on 9/4/21 and of course, that inventory was wrong …Hi Sarah, we are truly sorry about this experience! If you could reach out privately with the order details, we would be happy to help you with the return. You can call: 800.967.6696. Text: 312-779-1979 or Chat with us in our website. Thank you-Maria