Vivint

lori leach

I am so glad that I changed over to Vivant! It started with Miguel, the sales rep and he was such a nice young man and very helpful and personable. He kept in contact with me every step of the way. The installer that was sent to my house was James and he was also great! He explained everything he was doing and took the time to make sure I understood the equipment. He was very careful to not damage anything as he was installing the equipment and cleaned up after himself! I highly recommend!

Peter Fong

Worst experience w security company & I've dealt w many. I actually like Vivint products & was eager to install into my newly constructed home. It was a larger order- doorbell, 8 outdoor cameras 3-4 indoor cameras, 11 window sensors, 4 door sensors & misc additions. My home is in Florida and currently I'm in Georgia. So I explained this to thoroughly to Vivint scheduler and appointment was set up for Monday, 8/15/22. Vivint informed me that it was ~10hr job so make sure I was present. No one showed. So I call Vivint explaining that we flew to Florida, rented a hotel (since home in final stages of construction) & rented a car to be there for this appointment. I received the transcripted response of apology, reassurance that this rarely happens but tech has been out on Work Comp injury, I was promised that another tech would be there tomorrow, Tuesday 8/16/22. I also asked for a manager. After 20 min wait, Hailly S answered, apologized, gave me a $200 discount on equipment & $10 off for 9 mos for subscription and guaranteed appointment date & time. Tuesday 8/16/22 no Vivint tech. So I called asked for Hailley, but she wasn't available. Instead Josh A responded and attempted to help. I explained to him that I arranged time off work, flight, hotel & rental car for one day (Monday 8/15) & now it's Wednesday 8/17. Vivint no showed twice. Josh assured me that tech would show tomorrow 8/17, 8-10. Josh also would call tech this afternoon to confirm & again in morning before appointment to ensure that everything would go smoothly. To Josh's credit, he did. However tech didn't show. I called Josh, who checked & came back with "tech has car trouble and won't make it.". At this point, I cancelled & requested refund. Take me story for what it's worth. I do feel Vivint schedulers and managers tried their best to resolve the problem. The problem is unreliable tech/installers.

Samantha Legoas

Our service rep was awesome, Mike. He did a great install & explained everything super well. I feel safer having this service in my home & for a great price.

Arnie Leal

My plight with these people is longer than I can write or care to write. The products are just decent (not top of the line) but definitely reliable. The actual installation, customer service, credit department and even retention department are a mess. Do yourself a favor and do not acquire services from Vivint. I promise you any promotion / promise that you receive will not be worth after all the hours you will spend on the phone dealing with incompetent and clueless people.