24 Hour Fitness

Lilian Polla

I'm so happy that my hometown finally has a 24 Hour Fitness. I love the staff and their equipment is always up to date .

Ashley McCown

Called to inquire about a class being held. I had the displeasure of speaking with Audrey who rudely began speaking with another customer while on the call. Was absolutely helpless and seemed annoyed at the fact that I had questions. As a guest, not a primary member (yet, now not sure I want to join at all), she was very dismissive. She provided one word answers to my questions. Terrible phone etiquette and overall customer service. Not a good look for new member acquisition nor customer retention.

S B

Not the cleanest and weights are often not reracked. Pool is too shallow on one end to do flip turns so can’t really swim laps. One positive is you will usually not wait too long for a machine or squat rack.

Marco Ser

Was told I could cancel my membership a month before my end date and not get charged the annual fee, but the manager was refusing to provide me a refund when I wanted to cancel my gym membership.