Dunkin'

Suntiana Cassidine

I don't ever leave reviews, but today you guys really dropped the ball on customer service. The first time I went to this Dunkin the service was ok, but they didn't have anything. Today I went, they didn't have anything and their service was terrible. I ordered a cold brew with extra cold foam and whatever donut they had(Because she kept advising me they didn't have any of the ones I was asking for). The woman on the intercom was dry and kept getting annoyed by me asking what they had. She was also the one who made my drink and didn't give me the extra cold foam, so when I asked for more she rolled her eyes and walked away and the manager looked at me and tooted her nose up and walked back to the back, leaving the rep in the window to add more and try and explain why her coworkers had an attitude issue. I'm very simplistic and positive. You can really ruin some ones day with that attitude. If you're having a bad day it shouldn't be projected on the people coming in. Needless to say, I'll stick to the Dunkin by my house and not by my job.

L Freeman

Went to this location this morning for the first time. What I ordered was a hot caramel latte with oat milk. I was told oat milk was out so I accepted almond instead. When I got on the highway I realized what I got was one of THE WORSE cups of plain old ordinary coffee that I’ve ever had. That was almost TWO hours ago & I’m STILL trying to finish it. ☹️ Two stars for quick service.

Eddie Quinn

This location used to be a bright spot for Dunks in the area, but my, how the mighty have fallen. My last two visits were less than ideal. Specifically, my last visit left me with an iced latte that was a drain pour and food that was below expectations. My butter pecan decaf iced latte looked more like an iced tea. It was watered down, lacking in milk, tasted overly bitter and the flavoring was just a background component. If I had to guess, they likely didn't have decaf in the latte machine so, instead, just used syrup and a little milk in a decaf iced coffee (watered down due to pouring the hot coffee on the ice). My food was also subpar, even for Dunks. The English muffin from my sandwich was very burnt on the edges, yet somehow the cheese wasn't melted in the middle and the egg was just barely warm. The donut I ordered smelled and tasted like it had been stored in a musty, dirty fridge for the better part of a week or more. So that went directly in the trash. Seems like all of the local Dunks are failing in most areas. This New England kid may have to move to Starbucks full time.

Wendy Hernandez

I came here early for breakfast and ordered an ice matcha latte , I come here again in the evening and Now they don’t know or understand what a matcha latte is , she completely gave me the wrong drink the first time , i proceeded to correct her the first time t LETTING her know I got the wrong item and if she could please get me a GREEN TEA MATCHA LATTE and this women gave me the worst drink ever , she at least got the color of the matcha BUT IT WASNT MATCHA IT was an expresso shot and the green part on the bottom not sweetened or creamer just plain dark expresso shot with a lime green color :) thanks for my disgusting drink