COACH Outlet

Morgan Kirsten

I never felt so shamed and belittled in my life. After purchasing heels at the coach in Foxwoods last night (wonderful store), I changed my mind about the heels and went with a different shoe. The employee with blonde hair at Wrentham, named Deanna, immediately turned the shoes away for return, stating they were in horrible condition, all scuffed up, with a “strange sticker” on the bottom (it was a micro pak sticker from the store that came with the shoe). I purchased these shoes less than 24 hours prior and was saving them for my rehearsal dinner in 2 weeks. I left the wrentham store with my fiancé with tears in my eyes, feeling so humiliated, accused and villainized by the staff at this location over a simple return. My fiancé, consoling me, quickly called the Foxwoods location, Ryan there was super helpful and called up the wrentham location to help us. Patrick at wrentham allowed us to bring the shoes back. We were so grateful to head back, only to be greeted by Deanna with an smug attitude at the front door, sneering at us like we were trash and making degrading comments about returning to the store. The shaming continued by 4 staff members at the register, and I resorted to pleading for a return, swearing to God I have never worn the shoes. The return was ultimately processed after the two of us felt abused by the staff here and absolutely mortified around other customers. If you want to be treated with respect and common human decency at a coach store, visit Foxwoods and avoid wrentham at all costs, especially Deanna.

Derek Yeung

Good brand.good for gift.

Munish Verma

We have question about product she was dam rude and after conversation she make a face and tell us better go buy in Canada she dont have any knowledge about the product dam unprofessional behavior

Felipa Astacio

nor between