Alaska Radiology Associates

Katy Brautigam

I did not choose to use AK radiology, but they were used during my emergency elbow surgery. Despite paying all my bills on time, BEFORE they were due, they forwarded my account to a collections agency. Interestingly I called AK radiology after I heard from the debt collection agency and gave them the dates of payments, amounts paid, last four numbers of the credit card used, and authorization code…and what do you know, they miraculously found record of my payment, they just hadn’t applied it to my account! I was livid because I was concerned this would impact my credit score. UPDATE: AK Radiology called me today (one day after I left this review) to explain the error and apologize. I really appreciate them reaching out.

Camille Ezell

All of my procedures with them have been great, but their billing practices need to be improved. I have used their services twice and, in both instances, was sent to collections. In the first instance I paid online and got an emailed confirmation and receipt. I was surprised when a collections agency called my mother and demanded my information. It hadn’t actually gone through and I did not receive another bill. In the second instance my daughter had scans in March 2022. We received a bill in April and then again in May. I called in May to ask if we can have more time to pay. Our insurance information was changing with a change of employment. They said it wouldn’t be a problem. I was sent to collections on July 14th, exactly 4 months after services rendered. I called, not knowing that I was already in collections, and paid July 22nd. When I called to discuss I was told they had no record of me contacting them regarding my bill. This was frustrating. I understand that you want to be paid. However, having more grace in your payment window before a collections agency is contacted would make things easier on your customers. Even an increase to a 6 month billing window would help. Those using your services could be going through a very stressful medical emergency. Getting imaging done while pregnant and then on my infant were stressful enough situations. This is the only instance I have ever been sent to collections. It takes 7 years to get that off of your credit. This should not be done so casually.

Nathaniel Bannish

Yup, all the other reviewers are correct - they will not bill you and instead go straight to collections. Dunno how I'm supposed to know I have a bill to pay if you never send me a bill. Maybe take a look at your reviews and fix your system?

Mikos D

Said that we owed money. We asked them to prove that we actually use their services and instead they just send the account to collections. This place is probably a scam organization I doubt they even have real medical professionals there but I of course have no personal knowledge because I've never gone there.