Address: 13005 Collier Blvd, Naples, FL 34116, USA
Phone: +12393544093
Sunday: 8AM–8PM
Monday: 8AM–8PM
Tuesday: 8AM–8PM
Wednesday: 8AM–8PM
Thursday: 8AM–8PM
Friday: 8AM–8PM
Saturday: 8AM–8PM
noe gamez
My son injured himself this evening and I took him to Med Express. I have been treated there along with my family members several times and we have always had great experiences. Tonight, was a different story. We arrived at 7:15 and the receptionist told me that they would not see my son because they stop seeing patients at 7 even though the posted hours inside and outside the building state 8-8. The did not have any signs stating that they stop seeing patients at 7. I told her what my son's injury was and she went to get a nurse and the PA on duty. The PA and a nurse came to the desk and proceeded to tell me that they were not going to treat my son and that I needed to go to the ER. They told me that the ER was better equipped to clean my son's cut. The worst part is there was no one in the waiting room and there were no cars in the parking lot. They were callous and had no concern for my son's health or well-being. I would not recommend this urgent care facility and I will never go there again!
Mario Mircheski
Terrible wait time, they tell you it will take an hour to be seen, 3 hours later I’m still here. Find another place where they have enough staff
T G
The wait was the worst part of this experience. When told 1 1/2 hours just round your day to 2-3 hours to be on the safe side. Paid the visit of $149 upfront at around 5:25 pm and was not out the doors until 8:03 pm. (A sigh of relief was needing prescriptions and thankfully the Publix behind the Urgent Care was open until 9pm and they were able to have that ready in about 5-10min. ) I wouldn’t say it was overwhelmingly busy in the Urgent Care - it just must have been prioritized by urgency of the patients, hence the long wait. Though the reason for coming wasn’t excruciating, I’d say the staff had it worse as they seem short handed and seem to stay after closing hours which is awful when you already had a long eventful day. The most odd part of the experience was having a fever and getting placed in the hottest exam room which entailed much more sweat. Had to wait on the car for a message/call in order to come inside the building. Notified the receptionist that the service wasn’t the best in the parking lot and she stated they can come outside if the phone isn’t answered. Upon paying upfront the make/model was asked for. Thankfully the call went though, and all those annoying allergy, family history questions were answered over the phone instead of filling out all the paper work. Revisit for follow up is included in price. $50 for Covid test of a quick nose swab. 15 min wait on results. Overall the staff was extremely pleasant and knowledgeable, this includes the Front Desk staff, Triage Nurse and the PA.
Coralia Faxas
want to thank and congratulate the staff who attended me Emily Krummel very professional fast and efficient service
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All MedExpress centers are equipped with high resolution X-ray capabilities. However, MedExpress cannot complete requests from a non-MedExpress provider. If a MedExpress provider needs an X-ray to help confirm diagnosis we able to perform this service on-site.
Yes, the MedExpress are open 8-8 every day. As a valued patient, we want to do all we can to help you understand our current processes so that you know what to expect when you visit MedExpress this winter season. Please know that we consider it a privilege to serve you and that your health remains our top priority. Due to the demand for COVID-19 evaluations and testing, many centers are experiencing average wait times of 1-4 hours and a high amount of phone calls. At some locations, we may exceed our daily visit capacity, resulting in the need to discontinue registration of patients earlier than normal. Should this occur, please be assured that your care is important to us, and we will do our best to see everyone currently in line. We appreciate your patience and understanding as our teams work tirelessly in service to our communities. For additional information, please visit our website. https://www.medexpress.com/covid19.html
Thank you for your question! MedExpress is offering COVID-19 evaluations. We currently offer both rapid antigen and laboratory send-out PCR COVID-19 testing. The type of test administered is determined by our providers after a medical evaluation and is based upon CDC recommendations and the type and duration of symptoms. As a valued patient, we want to do all we can to help you understand our current processes so that you know what to expect when you visit MedExpress . Currently, due to the demand for COVID-19 evaluations and testing, many centers are experiencing wait times of 1-4 hours and a high amount of phone calls. At some locations, we may exceed our daily visit capacity, resulting in the need to discontinue registration of patients earlier than normal. Should this occur, please be assured that your care is important to us, and we will do our best to see everyone currently in line. For additional information, please visit our website. https://www.medexpress.com/covid19.html
MedExpress is offering COVID-19 evaluations and testing at designated centers to help support our local communities' health care needs amid the pandemic. In order to ensure individuals receive the highest-quality care and treatment, all individuals seeking care at MedExpress for known or suspected COVID-19 cases will receive an examination by a MedExpress health care professional who will determine if testing is needed and which testing method may be most appropriate, including rapid antigen and laboratory send-out PCR COVID-19 testing. Please note that for the most accurate COVID-19 test results, the CDC and the American Academy of Family Physicians (AAFP) recommend that individuals who are not showing symptoms, but who have had close contact with an individual who has tested positively for COVID-19, wait five to seven days after the known exposure to get a COVID-19 test. Additionally, the CDC and AAFP recommend self-quarantining for 14 days after a known exposure to COVID-19, even if no symptoms are present.
Thank you for your questions! MedExpress is currently offering COVID-19 testing for a known or suspected exposure. The type of test administered is determined by our providers after a medical evaluation and is based upon CDC recommendations and considerations, the type and duration of symptoms, and other criteria which can be found at https://www.medexpress.com/covid19.html. Many health insurance companies across the country have stated that they will cover the cost of testing for COVID-19. However, it is a good idea to check with your insurance company to learn if it covers the test and what portion of treatment may be covered based on the specifics of your individual health plan.
Thank you for your question! MedExpress is currently offering COVID-19 testing for a known or suspected exposure. The type of test administered is determined by our providers after a medical evaluation and is based upon CDC recommendations and considerations, the type and duration of symptoms, and other criteria which can be found at https://www.medexpress.com/covid19.html
Good question. Timing may vary depending on the volume of tests being performed by our commercial lab partner, but, at this time, it currently takes around 3-7 days for patients to receive send-out laboratory results. If you were tested at a designated MedExpress testing center and are awaiting your results, a member of our team will call you once we receive the results.
You can pay your bill online by visiting our Bill Pay Portal on our website. You’ll need to know your quick pay code, which is located on your patient statement at the top right of the page. For more details or to direct questions to our customer service department, please visit the Pay My Bill section on our website.
Yes, MedExpress is proud to offer patients the option of a Virtual Visit. Speak with one of our providers from the comfort of your home with secure video conferencing. All appointments subject to availability. Patients must be physically located in states where service offering is available in order to utilize this service. Please be advised that some illnesses and injuries are more appropriately treated in-person, and you may be asked to visit a MedExpress center in-person or directed to another health care provider or facility, when appropriate. Please visit our website to learn more about this offering.
Prescriptions require a visit with one of our providers, and we may potentially prescribe limited prescription refills. However, we cannot provide refill prescriptions for controlled substances or birth control.
Yes. MedExpress can help with referrals to other healthcare providers, such as hospitals, specialists, and primary care physicians (PCPs), after treating you as a patient. We want to make sure our patients get the follow-up care they need. However, it’s important to know that we’re only able to provide referrals if our provider deems it appropriate for the patient’s condition.
MedExpress can provide initial STD testing at all of our locations.
MedExpress does not provide routine gynecological or OB care, which includes conducting ultrasounds and prescribing birth control. However, we can conduct pregnancy testing after a medical evaluation and provide medical treatment to pregnant women who are being seen for a minor illness or injury.
If you’ve visited us as a patient, MedExpress can help make a mental health referral for new symptoms, but we also encourage you to reach out to community resources. If you have insurance, the 1-800 number on the back of your card will connect you with someone who can help with in-network referrals.
MedExpress provides convenient and affordable physicals for a variety of reasons, including school physicals, sports physicals, daycare physicals, DOT physicals and work-related physicals. Please visit our website for specific information related to your needs and availability in your area.
Our full medical team will gladly evaluate anyone in need of medical care and help decide the best plan of treatment. However, chronic medical conditions are best handled by a PCP, who can offer a long-term treatment plan. It’s always important to remember that if you think you are experiencing a medical emergency, call 911 immediately.
Our providers do not prescribe glasses or contacts. However, our full medical team can help with eye-related illness or injuries, such as pink eye. If further specialized treatment is needed, we can refer you to an eye specialist.
For dental pain and tooth aches, our providers can evaluate you and may prescribe antibiotics, if needed. From there, we can refer you to a dentist, as they are the best professionals to consult for any dental needs.
MedExpress offers many immunizations for adults, including the flu vaccine and Tdap (tetanus, diphtheria, whooping cough vaccine); however, there are some regional variances in vaccine availability. It’s always best to call your local center first to see if the immunization you’re looking for is in stock. As for children, MedExpress does not provide routine child immunizations with the exception of annual flu shots (for children ages 4 and older) and tetanus shots (if needed due to an injury).
MedExpress treats a wide variety of injuries and illnesses, including sprains, flu, skin ailments – such as poison ivy and cellulitis – urinary tract infections, strep throat and more. Our centers have the necessary equipment onsite to provide top quality care. If deemed necessary, our medical professionals can complete X-rays, laboratory services (such as strep tests and urinalysis), EKGs, stitches and more. For a complete list of all our offerings, please visit our website.
MedExpress’ providers will evaluate and treat patients of all ages, including infants. Depending on the presenting symptoms, infants need to be directed for further evaluation, but our team of clinicians can help to determine the best plan of treatment. While MedExpress will evaluate anyone – regardless of age – who visits one of our centers, our providers may decline to treat infants (6 months or younger) and refer them back to their pediatrician or ER, where they can receive the best possible care.
MedExpress is proud to be a VA authorized urgent care provider. If you opt for self-pay, you will be required to pay at the time of your visit either with cash, check, debit card or credit card. At this time, MedExpress does not accept CareCredit.
Yes. For those without insurance, self-pay services start at $119 - $139. The price of self-pay services will depend on where your center is located.
MedExpress accepts most major insurance plans to help patients avoid out-of-network costs, but in-network plans can vary by location. For additional information regarding your specific plan and coverage, such as co-pays, deductibles, or co-insurance, please contact your insurance provider directly.
The cost of a visit to MedExpress varies based on the services you receive and the specifics of your insurance plan. MedExpress accepts most major insurance plans to help patients avoid out-of-network costs and also offers affordable pricing for those without insurance.
Our centers are open from 8-8 every day, no appointment necessary, except for a few holidays to give our team members the opportunity to spend time with family and friends. We recommend that you visit our website to check your nearest center's listing for exact hours before visiting.
Boil your head in real HOT water.
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