Address: 415 Florida Ave S, Lakeland, FL 33801, USA
Phone: +18636888984
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
Mary Watson
My family has been a member of Tom Richards agency since opening 41 years ago. Home and auto policies have been managed with extreme professional knowledge by both Mr. Richards and his competent and experienced staff. Allison, Claudia and Tracy always represent the agency with friendly and positive attitude while finding solutions to any question or request. We have been very fortunate to have our insurance needs handled by this agent representing State Farm. Thank you Tom Richards and staff, job well done.
Robin Petrokus
Tom Richards is one of the finest agent's I have ever met. I have been with State Farm for 17 years and have never had an issue. Not only does State Farm send us reminders when bills are due I feel it's our due diligence to remember when our bills are due vs relying on anyone to advise us of this. We don't get reminders for our electric or car payment!! I would recommend this agency to all my friends and family. I also have known the office manager and the staff for years and they are the MOST caring people I know. I would NEVER leave a bad review for my lack of responsibility.
Sam Robertson (samsonthe2nd)
I would recommend using ANY State Farm office other than this circus show here. Doing business with Tom Richard’s State Farm is like going to one of those restaurants where they insult you on purpose for entertainment. When you call Tom Richard’s, you may receive the following: getting hung up on, yelled at, condescending statements, an utter failure to take responsibility for State Farm not billing you for 3 months, being refused to talk to the actual agent with your concerns, having to force corporate to launch a full investigation into the agency, incompetence abroad, lack of communication, lack of professionalism, and general excessive drama… over insurance. From June to August 23rd of 2022, Tom Richard’s failed to bill me for 3 months but retained coverage. I called on July 1st, 2022, to notify the agency that I have received zero bills (and my app says “no bills due”) and the “Customer Service Agent” said “no worries, that bill will drop just look for it.” She did not even check on it… this is important. That statement was her taking responsibility. Fast forward to August 23rd, I had to call AGAIN with the same person who FINALLY decides to do the bare minimum and check on it. She acts as if State Farm did nothing wrong & didn’t drop the ball (and that she didn’t do her job) and then used the following phrases to blame me (the customer) for not paying bills… that aren’t… available: “you know you have this bill due every month, you should have called in more often,” “you’re trying to blame State Farm for not paying your bills,” “you’re riding around on insurance by the Grace of State Farm,” and “you will not talk to the actual agent, you’ll talk to the office manager.” After calling corporate and filing complaints, they have launched a full investigation into the lack of professionalism, lack of competency, and general terrible customer relationships. I’ve spoken with multiple corporate agents and they were abhorred at the unprovoked comments from their employee, as well as other local agencies that were abhorred by their treatment and incompetence. Other former customers I know also noted their lack of communication and randomly cancelling their coverage. Why should customers have to chase down office drones who can barely function to do their bare minimal jobs on a computer, only to be insulted & hung up on?
Brooks Bailey
Always the best. Great service. Couldnt ask for a better insurance company!
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Yes. In addition to your dwelling, State Farm covers other detached structures located on your property that are separated by clear space from the dwelling. The basic policy covers other structures at 10% of your dwelling coverage. This includes but is not limited to: Detached garages, Equipment sheds, Barns, Guest cottages.
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The choice is yours, but State Farm recommends you choose a coverage limit at least equal to your home’s estimated replacement cost. (The estimated replacement cost isn’t the same as the market value, which is the price you can expect your home to yield on the market.) If you choose a coverage amount less than the estimated replacement cost, you may not be eligible for certain coverages. Since no one can say what the exact cost will be to replace your home in the future, you’ll need enough coverage to account for unforeseen circumstances.
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You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.
The policy includes coverage for your home and other structures on your property such as a detached garage or shed, and your personal belongings. The policy also includes personal liability coverage which may protect your finances by paying for covered damages that you’re legally responsible for, including a legal defense.
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You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.
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No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.
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