Kappeler Keith DO

Mike Croft

Dr. Kappeler provides exceptional patient care and seeks to find solutions. He's an outstanding listener that truly wants what is best for his patients.

veronica dillane

Very caring Docter

Kim Bernat

Dr. Kappeler is very unprofessional. I called to have a prescription filled in September where he informed me I had an unpaid balance from a hospital stay in May and he usually will not fill a prescription if there is a balance due. I never received a bill and was therefore unaware I had a balance. I assured him I would resolve it with Aetna and his billing person Robin. I immediately called Robin and communicated my conversation with Aetna who denied the claim stating it was a duplicate charge. Robin and I exchanged information via email on the $225 fee where she stated Dr. Kappeler would work to resolve it. I never heard anything more and assumed it was taken care of. My husband and I arrived at his office on 12/2 for physicals and after waiting an hour his front desk rep, Melissa, informed me I had an open balance. I then explained Robin worked on resolving it with the doctor. We then went into his room where he proceeded to state he doesn’t treat patients if they owe money. I once again reiterated my communications with Robin and thought it was resolved. He then proceeded to argue with us how he needed to get paid and is tired of insurance companies not paying him. He then went and called the other doctors office who did get paid and his billing person. I said I would help to resolve it but it was clearly a billing issue and not something I personally owed. He was very argumentative and we obviously left without being treated. Complete waste of 90 minutes of our time not to mention his other patients he kept waiting while arguing with us. I immediately called Aetna when I returned home and they are working on resolving the issue.

Jessica Bennett

Love doctor Kappeler & his front desk assistant. Always feel welcome, helped, & heard. Since COVID-19 reared it's ugly head, my husband had his wreck AND developed seizures, & my two special needs babies became toddlers..I'm glad I have them to call when I need them! Thanks guys!