Verizon

Derek Devine

Came here today with intentions to test out Verizon service and potentially switch from AT&T. Told the rep I wanted to purchase a phone for a trial, and he told me, “I wouldn’t sell a phone to you because of that.” He then said, “they’d take a hit when I return the phone.” This store basically denied me service for no ethical reason.

Dean Payne

I updated my debit card without realizing I had to notify Verizon of the expiration date change. As a result, my phone was turned off. I went to this store to pay my bill after not being able to do it online. Their machine accepted my card and supposedly I paid my bill. But even though I got a receipt my bill was not paid and I could not make a call on my phone. I finally got frustrated and left. The employees didn't seem able or interested in helping me. I kept trying to resolve changing my expiration date online to no avail. I went back to this store and talked to the only knowledgeable seeming person in the store. I guess he is the manager. He made a phone call using some secret number and I was finally at least able to get credit and acknowledgement that I had made my monthly payment and my phone got turned back on. I went there again today to see about what I am going to do in the future about making a payment. These employees seem to be at a loss as to why I am having problems. As they say, "we are mostly here to help you pay bills." Every time I go to this store there is a new crew. They go through people faster than a car wash. The staff is not knowledgeable about things that are important to customers. I have been with Verizon since it first started and well before it was called Verizon. What kind of business makes it it's policy to make it hard for a customer to even get useful help? I answered the automated online questions correctly about forty times over three days. There is an option for changing your debit card expiration date and that three number deally on the back. So why doesn't it work? Why is that MY responsibility?

Bob Macfadden

Michael, the store manager greeted me at the door, and though all agents were busy, he pushed my situation through to a timely resolution. Thanks, Michael! I got away quickly and was able to carry on my workday with my new phone up and running. Expected a long wait but I guess I was wrong!Thanks for sharing your experience with us, Bob! Our goal is to provide you with only the best service. We're glad to hear Michael was able to help you with everything. You can always count on us to have your wireless needs covered. We look forward to helping you again soon.

Janet Shinn

A 70 yr old grandma who has had Verizon for 10 years. I requested to simply help me transfer data from an old iphone to a newly purchased iphone. At the door I was basically turned away - told the stores haven't done that for 5 years. I …Hi Janet, we're sorry to hear about your experience. We want to make sure our team is always willing and able to assist you with your wireless needs, and it's disappointing to learn how we're doing. We value the years that you have been a member of the Verizon family, and hope you'll give us another chance to take care of you in the future.