Dunkin'

Raven Symone

These people ruined my afternoon. Everyday on the way to work or while I’m at work I order from this Dunkin’ Donuts up the street via DoorDash, this morning I placed my usual order on the way to work so that I could just pick it up and have time to eat before I clocked in. I get there and they tell me that they have not revived and order with my name on it. Okay cool, I proceed to show them the receipt and the app where it’s clear as day asking me if I’ve picked up my order or not. Even after showing them that and getting customer service on a chat and showing them the messages where it said the merchant received my payment. I’m looking at 14 dollars missing from my bank account from ordering this meal. I’m not sure if they were trying to accuse me of lying to them trying to steal food or what, but these ladies straight up refused to give me my order and tried to argue with me about showing them regular text messages when they told me to contact door dash support and IM SHOWING THEM WHAT CUSTOMER SERVICE IS SAYING IN YHE CHAT. I’m not trying to be THAT person but on this side of town in particular in ATL I already experience enough racial profiling and I could not help but to feel like that’s what that was. They refused to let me speak with a manager, I was not being anywhere near rude to these ladies as they were rude to me and this is not the first time I’ve had an issue with their attitudes either. It’s never been to the extent of where it really bothered me I understand people are tired at work. But if I’m showing you my receipts AND customer service saying that the merchant approved and accepted my order, why give me a hard time about fulfilling that? Again I order from this particular Dunkin’ Donuts all the time it’s up the street from my job I’ve never had issues with my orders not going through. This whole ordeal caused me to be late for work

prioshi paul

Hey, I am a regular customer of this store. The owner has recently changed. With the old management I never paid for a cup of water. But with the new owner I used to pay $.59 for a cup of water which I was perfectly fine with. But today they changed me $1.06 just for a cup of water. I think its only been a month with the new owner but they are increasing prices for everything. This is very inconvenient for us.

Allison T

Where do I begin. So I went there earlier in the day and I ordered a dozen assorted donuts,Macchiato, sandwich, 3 box of munchies When I made it home the donuts wasn’t fresh, the glazed donuts was hard and the glaze was falling off the donut. Then the Macchiato had espresso grinds in it and it tasted bitter. So I went back down the street from my house and brought them back a few hours later because I had something important to take care at home. When I brought them back I asked the gentleman when where these donuts made he replied and said “All our products was made this morning at 5Am.” 5Am?????? Are u kidding me?? How can you guys serve old donuts that’s been sitting there since 5AM??? Mind u it’s 7pm. I am a loyal customer been coming to this location for years and get served old products is UNBELIEVABLE!!!!

Candace Godfrey

Very rude and ignorant I asked if I could speak to the manager and they explain that the drive-through was only available they didn’t even give me a chance to ask them a question how do you know I was about to ask about the drive through ? Lines is a hot mess out into the street and I’m not understanding why u won’t allow customers to come in and order there’s A whole bunch of Dunkin’ in Atlanta that’s allowing customers inside