Zales

Mike Murphy

I have been a Zales customer for 25 years and associates like Natalie will keep me coming back!

Eileen Benzler

I went to this store a year ago the lady who helped me was Shannon. I had some repair done to a bracelet and I purchased some ear rings. We went there a couple of days ago and Shannon remembered me!! Shannon was very helpful the first time and this time I came in to get a battery for a watch she couldn’t open the watch but I was telling her about the ear rings I had purchased one of them had broke she didn’t hesitate and looked up my purchase and said let me see if we have another pair and we will give you a new pair OMG really what great service, she didn’t have them but ordered them from another store and had given me a call to tell me that she should have them by Thursday and I can get them then. That’s what I call great customer service THANK YOU ZALES AND THANK YOU SHANNON.

Purses & Moscato

This Zales Outlet is the absolute worse Zales outlet I have ever visited. The Manager is very rude and behave as if she has been scorned by a lover or going through Menopause. Do not do business with this place. My husband and I will have to wait 3 weeks for part of our refund to come through mail in a company check all because the manager was having a temper tantrum because we decided to cancel our layaway at her store and purchase our ring elsewhere.. The manager is a flat out Liar. She told several lies to corporate and will lie directly to your face. My husband ended up purchasing me a beautiful Ring from the Zales outlet in Arlington,Tx on cooper St.,the sales rep Jim is the best ever!!!! Do not shop at the Chaplin Hills Location unless you want trashy service and deal with a menopause tempered manager who can’t tell the truth if it slapped her in the face.

Devin Brown

Great experience. First time buying diamond earrings and Hannah made my experience wonderful. I didn’t feel pressured as a first timer to spend more than I originally told her I wanted to spend.