T-Mobile

David Temple

My wife and I were helped by Juan and he was fantastic. He answered all our questions, helped us save money, and solved all our issues quickly. Also just a really nice guy. Would definitely recommend this place—ask for Juan.

Ellie Cohen

They seemed so kind and helpful when I went in to upgrade two phones. And then he told us that we qualified for a free tablet or Apple Watch. How great, I thought. We chose the tablet. The next morning I received a notification that I had an additional new phone number and had to pay $20 a month. I called customer service and found out the new additional line was for the “free“ tablet. I explained that we had not been told that. We specifically asked what were all the new charges for everything all together before we finalize the purchase. The customer service agent said to be sure to ask them not to charge me for the “restocking fee“ I then went to return it and was told by two agents in person and someone on the phone that they could not avoid the restocking fee. I asked to speak to the manager. I was told he was at lunch for 20 minutes. I waited and then he still didn’t come out from the back room. I knocked multiple times and Sergio finally came out. I explained the whole thing. He said it was possible to refund the stocking fee but he wasn’t sure. He went into my account and refunded it. What a waste of time and energy, and how unethical to promote something is free when it is not at all. Do not be swindled buy them. Very disappointing and unethical. We should not be lied to.

Rene Prado

The representative was cordial, clear and effective at solving my problem. I'm glad T-Mobile is hiring good people.

Mike Gleisten

Mother went in for a new phone and the associate wanted a full list of her logins including passwords. That's just wrong to try and take advantage of an elderly person who may not know better. T-Mobile corporate clarified this is a franchisee and that they can't do anything.