Aesop

Category: Beauty supply store

Address: 660 Stanford Shopping Center #126C, Palo Alto, CA 94304, USA

Phone: +16503846466

Opening hours

Sunday: 12AM–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 10AM–7PM

Reviews

Andrew Wang

Jul 3, 2022

Matt was great there, thanks for all your help!

Caterina Quintanilla

Mar 9, 2022

Super great experience, it was my first time in store and the employees were very kind and took their time helping me. I wanted to browse and they weren’t pushy or forcing products they gladly let me try anything I was interested in.

Sarah X

Mar 8, 2022

Attitude was terrible, the girl with the pony tail couldn't have been more rude. I asked for a hand cream and she showed me shampoo, hand wash, all but not hand cream. Turned out I should have asked for "hand balm". Maybe hire someone with higher intelligence.

Zhujun Jiang

Jan 14, 2022

Poor customer service. I arrived at the store 30 min after open time. I was told the store is not open until 11am. She said the hours on the shop window is not updated after Covid. I asked if I can buy something really quick since I need to return on time for a friend's farewell lunch. She said she can't open register before cycle count is done and simply left me outside the store.

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Questions & Answers

Do I need to make an appointment to come in?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

All stores in the United States are currently open for in-store shopping with limited capacity. An appointment is not required.

Are Aesop products safe to use during pregnancy?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

To our knowledge there is no risk associated with using any Aesop formulation in the manner we prescribe during pregnancy. Aesop is committed to providing accurate information; however, this information is not intended to replace advice from your qualified medical practitioner. We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.

Do Aesop products have an expiry date?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

The ‘best before’ measure of your Aesop product is determined by the time of opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open. For example, 12M equals one year from date of opening, 9M equals nine months from date of opening.

Is Aesop unisex?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

Yes, Aesop formulations are gender-neutral.

Are Aesop products organic?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

Many of the ingredients we use are ‘natural’ by definition, but some are not. Since Aesop’s inception, we have been fascinated with the benefits that plant-based products can have for the skin; however, we also appreciate the remarkable results that science can deliver. Accordingly, we choose to incorporate high-quality, scientifically validated and skin-friendly ingredients in our products to perform specific functions, from a selection of reputable sources.

Are Aesop products tested on animals?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

Aesop has never tested its products or ingredients on animals, does not use animal-derived ingredients such as beeswax, honey or lanolin in its formulations, and has never conducted nor commissioned animal testing for any product. In recognition of this, Aesop is included on PETA's cruelty-free and vegan lists and in August 2020 Aesop received Cruelty Free International Leaping Bunny approval.

Are Aesop products vegan?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

Aesop products are vegan. No animal-derived ingredients (such as beeswax, honey or lanolin) are used in Aesop products. We are proud to be Cruelty Free International Leaping Bunny approved and to be included on PETA's cruelty-free.

Will I receive samples with my order?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

Complimentary sample bundles are included with all online orders. Our Retail Consultants in-store are pleased to provide samples suited to your needs.

Can I pay for the items in the store, and have you ship them for me?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

Unfortunately, Aesop stores cannot ship items directly to customers. Orders may be placed at aesop.com, with complimentary shipping.

Can I place an order over the phone with you and then have it shipped?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

Orders can be placed at aesop.com, with complimentary shipping. Aesop stores cannot ship items directly to customers.

Can I place an order over the phone and have someone else collect the products?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

Yes, our Call and Collect service allows you to place an order over the phone, and finalize payment in person during in-store collection. If someone else will be collecting and finalizing the payment, please inform the store when the initial order is placed over the phone. Aesop is also pleased to offer Click and Collect as a swift and convenient alternative to home delivery. Simply place an order at aesop.com and select your preferred store for pickup. Upon collection, you will need to show your order collection email. Should you wish to nominate someone to collect on your behalf, please forward this email to them.

Can I place an order over the phone?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

Yes, our Call and Collect service allows you to place an order over the phone, and finalize payment in person during in-store collection. If someone else will be collecting and finalizing the payment, please inform the store when the initial order is placed over the phone. Aesop is also pleased to offer Click and Collect as a swift and convenient alternative to home delivery. Simply place an order at aesop.com and select your preferred store for pickup. Upon collection, you will need to show your order collection email. Should you wish to nominate someone to collect on your behalf, please forward this email to them.

Does Aesop ship internationally?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

Should you wish to have your order shipped to another country, please select your shipping destination under location preferences at the bottom right of aesop.com. If your preferred destination not available, we recommend exploring ordering Aesop through approved stockists offering international shipping such as Net-A-Porter or Mankind.

What are your delivery options, and how much do they cost?

Aesop | Sep 10, 2021
Aesop | Sep 10, 2021

We are pleased to offer complimentary FedEx Ground or USPS Priority service, dependent on delivery address. FedEx Standard Overnight is also complimentary for orders over $175, or $20 for orders under $175.

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