Hyatt House Denver Airport

Lauren B

Clean hotel and polite staff. I paid for a Mountain View: Studio King, but we were given a full or queen room not facing the mountains. A few maintenance issues- toilet would hardly flush and a corner or the bed frame broke or came apart in the morning while I was laying in bed watching tv. We were only staying one night and got in quite late, so did not bring up these issues to the front desk til upon checkout.

Carmen Paul

The amount of room in this double king suite is amazing, but room is at 78 degrees and won’t go down any. I’ve tried everything. Had to open the windows and that felt better but come on, get AC. I don’t like to stay in tents that’s the whole reason I get hotel rooms.

Miti Shah

We arrived at night to check in and there was nobody in the lobby to help us with the luggage. We saw some dolly to carry the luggage and the person at the reception was pretty aloof and expected us to bring the dolly back too (it could be collected in the morning by appropriate personnel). The worst really though was our experience in getting a shuttle to the airport. The main reason we got this hotel was so that we could taking their shuttle to the airport in the morning. When we asked at the counter the previous evening, the woman (more like a girl who didn't seem to know anything) told us that they were completely booked for the morning slot we wanted and suggested going early (at 4 am) or much later for a 7 am flight. In the morning, their receptionist Destiny was extremely helpful and kind and booked an Uber for the time we wanted to leave. If not for her, we wouldn't have known that this was a courtesy service available to guests staying at the hotel. The same girl (not Destiny) also kept me on hold when I had called the reception desk to ask about the shuttles. I had to hang up after waiting on the phone for 5-7 minutes and she was not even apologetic when she answered again. One of the worst customer experiences in my entire life.

Verified Hotel Guest

Positive: Hotel was new and well-kept. Location to the airport was great and the shuttle arrived promptly first thing in the morning Negative: Unfortunately, our heat didn't work. Went to bed with it at 65 degrees and woke up to it being 54.