United States Postal Service

Kenny Ingram

There have been 4 things in the past several months that we have NOT received and paid for that were delivered by the Gardner, KS post office! We have paid a total of almost $90 in merchandise that we have not received! We were told that unless we paid the extra for having it mailed certified (paying extra) then there's NOTHING they can do! This specific mail carrier says she "remembers exactly where our mailbox is and everything she delivers to us gets put in the correct mailbox or locker box" give me a break! If it was their money and their purchases they were making and not receiving the product they wouldn't be very happy either! This mail carrier forgets her handheld on top of the mailboxes, even left it on the ground and almost ran of over! Then while dealing with the people in the post office if you try to call them and explain what's going on they "check it out, put you on hold, argue with you, talk over you then eventually hang up on you! So this is the only type of people that the USPS can have to work then they just need to close the whole place down and everyone who delivers comes from Amazon, UPS or Fed Ex! There's no way of paying for certified mail when you order through Amazon!

Mike Gambo

Going on 2 weeks of the line being busy at the Gardner location. Flipping slackers at that location

Wendy Troby

Worker was rude and condescending as he explained to me why what I wanted to do (which I do on a monthly basis btw) was impossible. Refused to help me.

Wild Flower

Make sure to get receipts when you drop off packages. Too many lost packages. Receipts will save you though as they make sure your item is scanned in as received. Whoever is in charge of PO Boxes doesn't pay very close attention to their job. Trying to call and get help is from this specific location is ridiculously difficult. I've been working with the call center trying to get help because I'm unable to go to the location during their shortened hours. Spent months trying to figure out why my PO Box key isn't working. Finally take time off to go into the location. I'm given some vague reasoning that "the guy in charge had it blocked". Don't know why, said maybe payment. They don't know if it will happen again. I pay yearly and it's paid in October. This is mid December. Constantly filled with mail that isn't mine. After I'm told they are extremely strict that only mail from those listed can be put in the boxes. Just not very much care put into this and customer service seems to match. Can you please pay these people more so they will actually care?