Hialeah Water Department

Category: City government office in Hialeah, Florida

Address: 3700 W 4th Ave, Hialeah, FL 33012, USA

Phone: +13055563800

Opening hours

Sunday: Closed

Monday: 8:30AM–4:45PM

Tuesday: 8:30AM–4:45PM

Wednesday: 8:30AM–4:45PM

Thursday: 8:30AM–4:45PM

Friday: 8:30AM–4:45PM

Saturday: Closed

Reviews

Maria Molina

Sep 7, 2022

Very bad customer service, they keep you on hold, my bill is top of the roof , they are stealing the money, the bills are coming extremely high, the sewer is double and triple of what I used to received. This is very frustrating. Hialeah water is abusing a lot.the The merchant transaction always has a problem 😤 pay by phone not working ether.

Alexis Matalobos

Sep 6, 2022

They have removed the payment and now it is only through the window and by car, the cars waiting in the middle of the street, stopped traffic, a disaster

Saray Cueto

Sep 1, 2022

Horrible wait time over the phone and office. No correct information given. They disconnect water without notice and even after you've made payment and then they want to charge re connection fee. Example I made a $462 payment early morning and they discon. water after 12 p.m. spent over an hour more like 2 hours. I went and paid in total $749 they said water was going to be turned on before 7 and nothing

Licet Martin

Aug 29, 2022

Terrible attention, they do not answer the phone, they leave you waiting, they never answer you again, you leave stressed, it is an ordeal

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Questions & Answers

This is the worst utilities company to have to deal with. Customer service is awful, phone calls are not answered. Monies are not returned as promised...can't make planets through your bank electronically...

Maria E. Martin | Sep 11, 2018
Martin Espinoza | Sep 11, 2018

be careful what I found out is that even if you pay your bill on time and get a receipt that they are not updating their system and will say you have deliquent charges. I mean if incompetent had a picture every employee in this Dept would be in the dictionary

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Why they never answer the phone? Thank you.

Jose Luis Perez | Sep 11, 2018
Thamara Quintero | Sep 11, 2018

Because they’re always on break.

Why can't you get someone to answer the phone ? It gets picked up & hung up.

Maria Maria | Sep 11, 2019
Mumsz | Sep 11, 2019

Try calling early in the morning. And if you want to go there try going early as well.

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When the city of Hialeah going to pick up the garbage from the street? This is the worse garbage company that Hialeah had in 38 years.. so disappointed !

Susana Heffernan | Sep 11, 2018
Marie gomez | Sep 11, 2018

The city no longer pick up the garbage they contracted out, source out to another company.

Please an 88-year-old elderly man, sick, with special needs, how many hours does he have to wait for the service to be connected?

Guadalupe J. Gonzalez | Sep 11, 2019
Marla Paredes | Sep 11, 2019

They are the worst company ever. They're thieves!!! They take 24 hrs to connect the water but they're good to take your money a $600 bill plus the $75 fee for connection.

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I have been trying to disconnect my parents water account with the City of Hialeah, unfortunately the number on website all they do is put you on hold indefinitely. Please provide a number or eamail where I can reach a person.

Cristina Lopez | Sep 10, 2021
David Joseph Ideses | Sep 10, 2021

They are horrible they are scammers.

I need to open activate a new account. ?

Experimentos en casa | Sep 11, 2018
Ronnie Williams | Sep 11, 2018

Do not speak Spanish

What is a con? My water bill speaks about my water usage in cons.

Domenick Blasucci | Sep 11, 2018
Boogie Martinez | Sep 11, 2018

stands for how they're going to con you out of your money

Hello my name is Mercy Breto and I live in the City of Hialeah. My question is, do you want to pay the bill on the internet? Thank you

Mercy Breto | Sep 11, 2018
Marie gomez | Sep 11, 2018

If you only need your account.

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What is the email to close account

Waleska Castro | Sep 11, 2018
Jose Norona | Sep 11, 2018

To close an account you have to go in person with a letter requesting it.

Is west Hialeah in affect to boil water still?

Rosa cruz | Sep 11, 2018
Marco Poblete | Sep 11, 2018

Hi Sid you get an answer?

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