Best Buy

Category: Electronics store

Address: 550 Arsenal St Ste 2, Watertown, MA 02472, USA

Phone: +16179260142

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Amit Golwala

Jun 24, 2022

This store reminded me of random fraud sellers on FB, eBay or Craigslist who would describe their items as Ferrari but sell you Corolla. I went to pick up high end LG TV bought in open box EXCELLENT condition and what they gave me is a floor display model with thousands of hours of usage and missing every single accessory. Not even TV stand or remote. And TV was bubble wrapped. Even store management had no clarity on what qualifies to be an open box excellent condition item. I had to show them on my phone what their own website says about open box excellent but asst. store manager Antonio continued his own narrative. Their website states, Like new with every original accessory included and no scratches/scuffs. Their chat support also confirmed it can’t be display model. Highly unprofessional management that was not even knowledgeable about their own policies. Unethical and frauds!

Karolos Arapakis

Jun 4, 2022

Second large store I visit in the US. This place has a lot of things and the staff is very helpful. Still in shock by how large the washing machines are!!

Kwame Earth

May 11, 2022

I had a great experience at Best Buy of Watertown. I wanted to buy a phone for my Mom and a man named Dan helped assist me in finding the phone I was looking for. They had one phone left in stock for the S22 Ultra. He was very friendly and answered all my questions. All around a great experience!

Benjamin Geiger

Mar 29, 2022

I had a terrible experience with Best Buy online. I ordered a dishwasher. After taking a day off of work, they delivered and installed the wrong machine. Then they searched the truck for the correct one and found that it was damaged. All the could do was offer me a new delivery date--a week later. Then they unexpectedly changed my delivery date. This new date didn't work for me. They didn't care. I canceled my order. Customer Service is horrible. If you get Julio, Dustin, or the manager Halie insist on somone else or better yet, don't use Best Buy.

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Questions & Answers

Do these guys ever answer the phone. I’ve been calling for an hour no answer.

Maria Barros | Dec 6, 2020
Petar Zigic | Dec 7, 2020

They must have been closed when you called

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How can I best reach someone to find out where the refund I was promised will be sent to me. Your customer service is horrible.

Bonnie Waldron | Aug 8, 2021
Willy Loman | Aug 9, 2021

If you keep calling them, they will eventually send you your refund. I agree, their customer service is horrible. Best of luck.

How can I speak with a salesperson?

Patricia Lorsch | Dec 6, 2020
Pixel gun Fan | Dec 7, 2020

You can call them or ask in person

Are you guys open

Josephine Nakidde | Dec 6, 2020
Pixel gun Fan | Dec 7, 2020

As of now yes

Does Best Buy have a 27 inch iMac to sell?'

Vote Phillips | Dec 7, 2019
Kristal Koen | Dec 8, 2019

According to their website they do (if you're looking for the 27" 8GB, 1TB version). I would just call them to make sure.

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do you have iPhone X in store now for seling

Stefan Gorohovschi | Dec 7, 2019
OUTLAW LAWz | Dec 8, 2019

Yeah they do, which carrier do you want?

Do you recycle CDs & DVDs as well as wires cables?

Agni Thurner | Aug 8, 2021
Justin Kwiatkowski | Aug 9, 2021

Yes

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how do I set up an appointment to drop off recycle a Tv and a monitor? Is there a fee?

Josephine Bryant | Jun 9, 2021
Frank F | Jun 10, 2021

You should be able to walk it in. I don't think there's a fee. Covid may have changed it.

What are the Covid safety practices like here?

People are asking | Mar 11, 2021
elizabeth namaganda | Mar 12, 2021

The usual sops

i have an old panasonic cordless phone. the recharagable battery pack does not take a charge very well these days. it says on it replace with panasonic hhr-p107 it is 3.6v 650 mAh. do you have it

Barry Unger | Mar 11, 2021
Asad Malik | Mar 12, 2021

Yes I'm sure, check your local best buy store.

Best Buy never answer there phone when you call no matter what time it is. You put on hold no one ever picks up

Bradford Guillory | Dec 6, 2020
Paul Wolf | Dec 7, 2020

Yea i kno,, it sucks,, so what is your question.??

how to set up appointment to drop of recycle monitor and computer

Judy Yee | Dec 6, 2020
Mesrob Yeterian | Dec 7, 2020

They are not taking recycling at this time. I took my things to Watertown Recycling Center.

Can I walk in or do I need to make an appointment to buy a refrigerator?

Naomi Moniz | Dec 6, 2020
Stephen Oneil | Dec 7, 2020

Order online curbside pickup

Do you have the TP-Link Deco M5 Router (3-Pack) in stock. If so, how much does it cost and could I come now to get it?

Gene Corbin | Dec 6, 2020
Pixel gun Fan | Dec 7, 2020

Never seen it there I'd recommend checking their website

Do you repair Bose headsets even if not bought from your store

rosemary robinson | Dec 6, 2020
Chris Turpin | Dec 7, 2020

Back in the day they wouldn't fix a DVDthat I bought at a different store you never know they could have changed the policy definitely got a call the store and ask the geek squad

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Has here got the kindle?

李董欣 | Dec 7, 2019
Huguens Alexis | Dec 8, 2019

No

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I have a galaxy Samsung 4 but I want a six or 7 mine isn't the size of a phone its bigger it's a tablet would you be getting them in by first of october

Debbie Bushard | Dec 6, 2020
Pixel gun Fan | Dec 7, 2020

Ask staff or call them

Do you sell Hulu and Netflix gift cards in the store?

Kris Walter | Dec 7, 2019
Kris Walter | Dec 8, 2019

That's a very Little Finger answer you have there, Augustus China :)

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Do best buy layway

Jeffrey Martin | Dec 7, 2019
Justin Kenyon | Dec 8, 2019

No, they don't. They do offer financing for qualified customers. You can also schedule delivery up to 6 months in advance for appliances.

Battery for Alcatel mobile phone

Lewis Lockwood | Dec 7, 2019
Christopher Perruzzi | Dec 8, 2019

I havent asked for that kind of service.

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do you sell garage refrigerator & freezer for temperatures 25-30 degrees. Garage is not air tight & can be quite cold, not heat in garage & isn't air tight

James Golov | Dec 7, 2019
Local Guide Remediator | Dec 8, 2019

Obviously too lazy to check the website and don’t know how to ring and ask!

I have Fios TV and I do not have a smart TV. I want to add Netflix. So do I need to buy a ROKU? Do you have them in the Watertown, MA store? How much do they cost?

Merrie Watters | Dec 7, 2019
Local Guide Remediator | Dec 8, 2019

Obviously too lazy to check the website and don’t know how to ring and ask!

Do you have aluxum port usb smart charging station ?

Susana Gordon | Dec 7, 2018
Mike K | Dec 8, 2018

Use the web

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upon buying a t.v. will Best Buy install it and remove the t.v. I now have?

A Google User | Dec 7, 2018
Arthur Arstamyan | Dec 8, 2018

I believe geek squad does installations

What is the name of the store manager(s)?

Eleanor Fleming | Dec 6, 2020
Pixel gun Fan | Dec 7, 2020

Why?

do you sell little transistor radios?

Katharine Boden | Dec 7, 2018
Cog nomen | Dec 8, 2018

Customer service says they don't, but take that with a pinch of salt; I had to define "transistor radio" to ask ;)

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do you have i-phone 7 with 32 GB in stock?

SERGIO GARCIA-RANGEL | Dec 7, 2018
Mist | Dec 8, 2018

For networks like tmoblie or at and t or verizon are still stock last on check but unlocked very low stock

Do you still sell washing machine odor removal tablets

Charles Algeri | Dec 7, 2019
Pixel gun Fan | Dec 8, 2019

They do not because this is a electronics store

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