Cape Fear Public Utility Authority

Category: Water utility company

Address: 235 Government Center Dr, Wilmington, NC 28403, USA

Phone: +19103326550

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 9AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Becky Collins (blueayes)

Sep 7, 2022

I've had to make several calls to CFPUA over the past couple of months to stop and start service, among make other requests. My questions were always answered by very kind, knowledgeable staff. I understand many have had frustrations with CFPUA but that hasn't been my recent experience with the customer service department.

g muschlitz

Sep 2, 2022

THEIR DELIBERATE MOVE TO THIRD PARTY BILLING AND LACK OF NOTIFYING THE PUBLIC SEEMS CRIMINAL. NO NOTICE HAS BEEN GIVEN TO THE PUBLIC ABOUt THE CHANGE AND THAT CERTAIN EMAIL BILLING IS NO LONGER BEING RETRIEVED BY THE CUSTOMERS.

Doug

Aug 31, 2022

Kathy Willis was very helpful for me. She gave me a lot of great guidance about my home and was knowledgeable about the City of Wilmington's other departments. Thank you again for your help!

Amanda Melton

Aug 24, 2022

They’ve forced us to jump through expensive hoops to get poisoned water in our houses and now we’re being charged more to clean up a mess we didn’t make, a mess they should have been on top of from the start! How do you people sleep at night? Your legacy is ineptitude, greed, apathy, and POISONED water. This is what a monopoly gets us. Why be a facility worthy of respect when the working people of this city have no other option?

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Questions & Answers

When do I recieve my first bill? I still have not recieved it yet

John Kmetz | Sep 11, 2018
K A | Sep 11, 2018

My Bill comes every other month, usually in the last half of the month. So if you start in January I think you should get your Bill near the end of February

Can we use the water on Wimbledon ct yet?

Joanne Alden | Nov 14, 2021
Cape Fear Public Utility Authority | Nov 14, 2021

Hi, Joanne. The precautionary boil water advisory is still in effect for Wimbledon Court. You should receive a notice when it is lifted.

Is there a charge for a bulky pick up

Wendi Anthony | Sep 10, 2021
Cape Fear Public Utility Authority | Sep 10, 2021

Hi, Wendi. While the bill for your City of Wilmington trash service may appear on your CFPUA bill, that service is provided by the city. You should find more information about it, including bulky item pickup, here: https://www.wilmingtonnc.gov/departments/public-services/recycling-trash/trash

Trying to pay my bill over the phone and online and it keeps saying wrong account # we've used these same account number for almost a year???

Misty Lozano (Misty Lozano-Bowen) | Sep 10, 2020
MrCaliyo | Sep 10, 2020

Speak with a customer service representative to rectify the situation

What are the fees and basic usage

Carolyn Metcalf | Sep 11, 2019
MrCaliyo | Sep 11, 2019

You would have to go or call 235 government center dr

Why did you pump gen-x into the aquafer?

Ray King | Sep 11, 2019
danny Sullivan | Sep 11, 2019

At the time it was not known it was in the water. I didn't pump it in there. I work in the sewer side. What most people don't know is that CFPUA found that compound. And ask the State to help us to identify the compound.

Why do i have a “muddy” substance gumming up my Faucet screen nd my shower head? Been doing it for years.

Jim Collier | Sep 11, 2019
MrCaliyo | Sep 11, 2019

You need to get a plumber. It could be sewage or years of build up that now has no where to go.

Does cape fear utilities locate and mark underground city sewer lines?

Jerry McMahan | Sep 11, 2019
jeffrey williams | Sep 11, 2019

You dial 811. That number usually marks all lines

Need to schedule bulk pick up: 1 Box spring

Guy C | Sep 11, 2018
Edward Orde | Sep 11, 2018

This is a water company. Call the City of Wilmington Waste Collection Division

How often do they read meters and do they do that on the weekends

Katie Laughey | Sep 11, 2018
Christine Neal | Sep 11, 2018

Daniel some of the meters are electronic and are read by Wi-Fi drive by readings....

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Can I pay on a water bill without a copy of the bill?

Latesha Davis | Sep 11, 2018
Edward Orde | Sep 11, 2018

Its likely that with an address and some form of ID you will be able to pay

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How much is water deposit

Darian Woody | Sep 11, 2018
Sean Mcelfresh | Sep 11, 2018

Better watch just got mine and it was 700

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